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New Flex 2 won't charge

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‎12-24-2022 10:08 - last edited on ‎12-26-2022 16:52 by Fitbit Moderator

‎12-24-2022 10:08 - last edited on ‎12-26-2022 16:52 by Fitbit Moderator

I just got the flex 2, and I plugged it in around 9 am because it wasn’t working. It’s now 2 pm. The light is still on showing that it is charging, but it’s still completely dead in the Fitbit app and then I take it out of the tracker charger, it doesn’t work. What’s going on? How long would it take or is mine faulty?

 

Moderator Edit: Clarified subject

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‎12-25-2022 15:57

‎12-25-2022 15:57

Hello @Jaqueiswacky and welcome to the Community.  You wrote that you just got it, but Fitbit discontinued the Flex 2 in 2019.  Rechargeable batteries degrade over time, even if they are never used and still in their original packaging.  I think you should try to get a refund.  I don’t think you will get it to work.

Community Council Member

Laurie | Maryland, USA

Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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1 REPLY 1

‎12-25-2022 15:57

‎12-25-2022 15:57

Hello @Jaqueiswacky and welcome to the Community.  You wrote that you just got it, but Fitbit discontinued the Flex 2 in 2019.  Rechargeable batteries degrade over time, even if they are never used and still in their original packaging.  I think you should try to get a refund.  I don’t think you will get it to work.

Community Council Member

Laurie | Maryland, USA

Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer