Newb question!

[Milomolly]

I cant get my samsung galaxy s10 5g to recognise my Fitbit Flex. 

I wondered if it wasnt charged so put it back on charge. while plugged in 5 lights are blinking - what does this mean? Is it charged or charging? 

Is there a way to reset the fitbit so it can be discovered by my phone?

[SunsetRunner]

Hi @Milomolly and welcome to the forums!  Android phones must be at OS 7.0 or higher. Please check to make sure your phone is there. You can find instructions to restart your Flex here. Please let us know how it goes. 

[Milomolly]

i cleared my playstore cache and files and it downloaded but it wont sync with my fit bit 😞

[Milomolly]

Just to update, i had to turn off all other bluetooth including that on my laptop in order for my phone to find the flex . got it working now

[Rich_Laue]

Have you cleared your Fitbit app cache @Milomolly .

You titled the thread as a noob question then ask about a tracker that was last made 5 years before your Fitbit account was created. 

However you are correct as with every bluetooth, the tracker can only talk to one device at a time. 

[Milomolly]

'You titled the thread as a noob question then ask about a tracker that was last made 5 years before your Fitbit account was created.'

Yes, I did, but not sure what your point is? I'm new to fitbit. My mum gave me her old one recently...

I've solved the issue now. . I wasn't trying to get the tracker to connect to multiple devices at once. But once I disabled all other bluetooth devices around me and tried again and it worked for some reason

Thanks