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No device found

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‎11-04-2019 15:49 - last edited on ‎08-20-2020 16:59 by Fitbit Moderator

‎11-04-2019 15:49 - last edited on ‎08-20-2020 16:59 by Fitbit Moderator

My app can't find my device since about 2:30pm EST today.

I've uninstalled and reinstalled the app.

I've turned bluetooth off and on.

I've turned my phone off and back on.

 

Any other suggestions?

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‎11-08-2019 05:08

‎11-08-2019 05:08

Well I spent 45-mins on the phone with a lovely fellow in support and we tried numerous things and it eventually worked. 
I believe what eventually fixed it was unpairing my Fitbit and doing the pinhole thing. 

View best answer in original post

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6 REPLIES 6

‎11-04-2019 20:43

‎11-04-2019 20:43

I'm same only had this device for 2 days? It last synced at 1157 am and now no device found... I'm so bummed

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‎11-06-2019 04:43

‎11-06-2019 04:43

Same situation with mine! It last synced last night at 10pm and I've also followed the steps you've taken (including logging onto my desktop and checking for any firmware updates - all good there) and still nothing = "no device found" when tested again separately on both my iphone and android devices. 

The acquisition with Google probably has something to do with this, hahaha! Not happy thought as my FitBit is linked to Vitality too. 

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‎11-08-2019 02:07

‎11-08-2019 02:07

So I plugged in the charger and reset my Fitbit - now it works!

Grab a mobile sim pin and press down for 5 seconds into the little pinhole of the charging device - the lights will flash. Then grab your phone and patiently wait to let it sync and it should work!

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‎11-08-2019 04:59

In response to HungryPanda

‎11-08-2019 04:59

Mine seems to be okay now so far so good
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‎11-08-2019 05:08

‎11-08-2019 05:08

Well I spent 45-mins on the phone with a lovely fellow in support and we tried numerous things and it eventually worked. 
I believe what eventually fixed it was unpairing my Fitbit and doing the pinhole thing. 

Best Answer

‎05-11-2020 23:11

In response to MsAmandaG

‎05-11-2020 23:11

Thank goodness for this post! Was about to give up in frustration. Didn't even know the pin hole was there - first post I've come across that mentions it!! All working again now.

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