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‎07-25-2017 00:36 - last edited on ‎08-20-2020 16:59 by Fitbit Moderator

‎07-25-2017 00:36 - last edited on ‎08-20-2020 16:59 by Fitbit Moderator

I have read about resetting the flex by using the hole on the back of the charger and unless I'm blind, I don't have one. Please help!

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‎07-25-2017 00:42

‎07-25-2017 00:42

It's not very easy to spot. Have a look at this thread that has a picture showing where it is:

 

https://community.fitbit.com/t5/Flex/Reset-button/m-p/659613

 

If it's not there then I wonder if your charging cable is a fitbit original. Some 3rd party replacement cables do not have the restart hole.

View best answer in original post

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‎07-25-2017 00:42

‎07-25-2017 00:42

It's not very easy to spot. Have a look at this thread that has a picture showing where it is:

 

https://community.fitbit.com/t5/Flex/Reset-button/m-p/659613

 

If it's not there then I wonder if your charging cable is a fitbit original. Some 3rd party replacement cables do not have the restart hole.

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‎07-25-2017 00:57

In response to SteveH

‎07-25-2017 00:57

Thank you for that answer. Definitely no hole so can only presume not a genuine fitbit charger. Will now order a new one to hopefully solve the problem. Thanks again SteveH

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‎12-27-2019 10:24

In response to SteveH

‎12-27-2019 10:24

I get access denied from this message - bummer

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