02-19-2021 06:08
02-19-2021 06:08
Same for me. I did an update last saturday and it was working. The app was updated 3 days ago (iOS - 3.37) and I cannot anymore sync my Flex (1). The app seems to not find it but reports no error 😕
02-20-2021 08:52
02-20-2021 08:52
My problem today.
02-20-2021 19:01
02-20-2021 19:01
My Flex 1 also quit syncing today (it has a full charge and is still counting steps)!
02-20-2021 22:10
02-20-2021 22:10
here to report the same problem. samsung galaxy note 8 and flex. everything is updated and charged but doesnt sync
02-21-2021 00:30
02-21-2021 00:30
I did an online chat with the support who went thru all the steps to fix the problem.. I've now been passed to another team who will contact via email to try and help with the problem
.
02-21-2021 11:27
02-21-2021 11:27
Flex 2 did this a couple of weeks ago, turned Bluetooth off and on and it was ok for a while and all info still there. This time I can't get it to sync at all although the tracker does still buzz.
02-22-2021 16:32
02-22-2021 16:32
Hey I’ve had the same problem all week. I’ve tried everything. Just got off the phone with customer support. Turn your Bluetooth off and then plug the flex in the charger and restart it. I have the flex 1 so I have to stick a paperclip in the back and hold it for 3-4 seconds. Not sure how the flex 2 is for restarting but maybe try that then turn the Bluetooth back on last. Mine synced up as soon as I did that. Good luck
02-22-2021 22:23
02-22-2021 22:23
02-23-2021 03:00
02-23-2021 03:00
02-23-2021 03:19
02-23-2021 03:19
I confirm it too. I did a reset of my Flex 1 and the sync is back. 1st time I had to do it since I bought it in 2013.
02-25-2021 16:03
02-25-2021 16:03
I have a flex 2 and it will now not sync. still counting, but not even showing up on phones bluetooth. Have cycled bluetooth off and and on, no luck. How do you reset flex1?
02-25-2021 17:30
02-25-2021 17:30
Hi KenY,
If you meant "How do you reset flex2?" here is an answer from a few years back:
https://community.fitbit.com/t5/Flex-Flex-2/How-do-I-reset-my-FitBit-Flex-2/td-p/2062880
02-26-2021 00:39
02-26-2021 00:39
02-26-2021 01:48
02-26-2021 01:48
02-26-2021 06:31
02-26-2021 06:31
02-26-2021 11:25
02-26-2021 11:25
That is exactly my issue. Without changing any settings my flex 2 suddenly can’t pair with the phone. The app finds the flex two but there is no communication between the phone and the app
02-26-2021 12:18
02-26-2021 12:18
02-27-2021 04:39
02-27-2021 04:39
For any one who's curious the flex 2 can be restarted by putting in in the charger and pressing and holding a little square button on the back of the charger for 3-5 seconds.
02-27-2021 04:43
02-27-2021 04:43
This was wonderful! It works! I had to do it a couple of times and found out you have to press it 3 times in quick succession. Thank you!