Silent Alarm settings missing from app

[MischiefMakerMe]

I use my Fitbit vibrating alarm for my daily wake up due to hearing loss.  Just did the update suggested and now the alarm feature is gone.  How do I get it back. I will be lost without it.  

Moderator edit: updated subject for clarity

[Dawnamp]

Hi I have tried that and no setting for alarms. Thank you 

[vmf]

Thanks for the info, but I do not like working with the tiny screen. Anyway, since the update, I have not had time to find the silent alarms because I am constantly having to repeat pairing with my iPhone 11. The latest update has caused too many problems and Fitbit dropped the ball by not notifying customers about the changes. I am no longer a satisfied customer.

[geram]

What about getting it on my iPhone Xr.    That's where I set and delete it for my tennis matches that are times.   rarely use my laptop to set anything anymore for fitbit

[Kaltej]

This is an example for bad design decision, Removing alarm option from app. You dont have big screen on charge 3 to easily navigate through options to set an alarm. Why not have option available on both App & device

[SunsetRunner]

I could not agree more, Kaltej. 

[Shaunmark]

I have it sorted now...need glasses on to set alarm on my Fitbit though!

Sent from my iPad

[dmichaelhenry]

Sorry, no alarm option after following these simple directions. Supposedly setting alarms is now done on Charge 3 itself. There is no option for alarms on my Charge 3 either. Have updated phone, restarted Bluetooth, synced devices, charged Charge 3; still no "alarm" option available.

[timmelstad]

I’ll just add my thoughts to the rest. 

Amazing stupidity in removing the feature of setting silent alarms from the app. 

Equally thoughtless to not properly inform about it. 

[vmf]

For the first time in several years, I am looking at other companies’ options to record my exercise and sleep. Fitbit’s customer communication is lacking, and I do not believe my Charge 3 is as good as my Charge 2. I do not want to spend my hard earned money to buy a Charge 4 and be disappointed with it. 

After this silent alarm fiasco, I believe Fitbit will lose many customers, including me!

[MrsBunnie]

How do I get silent alarms back on my Fitbit app? It’s disappeared! 

[Vette4ever]

It’s now on the device, swipe left to Alarms and set the time there. First one appears easy, if you do a second alarm, I wasn’t able to change the minute just the hour. Be sure to chNage AM and PM. I made that error.
Hopefully, they put it back on app.
Sent from my iPad

[geram]

You have to do it in your actual Fitbit now. That’s where I found it on my charge 3

Sent from my iPhone

[vmf]

I have not found a way to restore that option to my phone. I believe Fitbit must do another update to make it available on our phones. Apparently, Fitbit is not interested in our complaints because I have not seen where they have replied to their customers.

Sent from my iPad

[vmf]

Thanks. I know it is on my Fitbit but I do not like dealing with the small screen. I want it back on my phone. Why can’t we have it both ways? Why didn’t Fitbit let their customers know about the change? 😖😖

Sent from my iPad

[geram]

You can only put it on your actual Fitbit device. It’s not on the Fitbit app anymore. I chatted with them online to get it figure out

Sent from my iPhone

[Darrynjfl]

Tried that it’s not there any more after updating?

[gymwimp01]

not since the update.

[Sha_]

I have no alarm setting  on my phone or my Fitbit since the update

[DenaliR]

I agree, it is a very poor piece of UX design. The Charge 3 is not a great place to modify settings.

[sandradee01]

Thank you - you just saved me from buying a new fitbit - I LOVE my FLEX 2!!!