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Syncing failure for a fitbit flex

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‎06-01-2020 21:34 - last edited on ‎08-20-2020 16:54 by Fitbit Moderator

‎06-01-2020 21:34 - last edited on ‎08-20-2020 16:54 by Fitbit Moderator

Hello, recently my sister gave me her fitbit flex. I want to sync it to my samsung galaxy 8 active, but the app can never seem to find my Fitbit. I would try to disconnect my sisters bluetooth, however she hasn't used the fitbit in YEARS and there is no telling where her old phone is or if it's working. Is there another way to get it to sync? I have already tried restarting my fitbit and reinstalling my fitbit app. I would love to be able to bring your product new life again!

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‎06-01-2020 21:55

‎06-01-2020 21:55

Hi @sbdurr01  here is the Flex area where you can find the user manual and related help articles - click to go there. Learn how to set up here - click. Be sure to check the Flex firmware is up to date. Which phone do you have and is it on the list of compatible devices? click to see  You try anything here on the article for trouble syncing? see if any of this helps - click to read

Stepping in the U.S.A. since September 2013. Android 14

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