Transfer data from one tracker to another

[Margaret820]

I had lost my orginal flex.  I am getting a new one.  How can i save the data from the old one and continue it with the new flex.  I dont want to loose everything i worked so hard for..Thank you!!

[SteveH]

When you get your new fitbit go into the "account" section of the app and select "add a device". Choose Flex and it will ask you if you want to replace your existing fitbit. Just say yes and follow the prompts. All your data, settings, badges etc will be retained.

[SantiR]

@Margaret820 Welcome to the Fitbit family! Please follow the steps provided by @SteveH. That is how you replace a device without loosing your previous data.

I will leave the replacement set up process here for you to check it out. It will show you the steps to do it on the Fitbit app as well.

Let me know how it goes! 

[Jklue]

Does this work for transferring from one model to another?

[Margaret820]

Yes it worked for me!!  Happy Stepping!! ♥♥

[SantiR]

@Jklue Welcome to the Fitbit family! Yes, the works to transfer data from one model to another one. The difference is that you will need to select the actual model you are setting up on the list of Fitbit trackers. 

You will have the new one set up and will be able to continue tracking.

@Margaret820 It's great to see you in the Fitbit Community! I'm glad to hear this worked for you! I'm sure this will help other users as well.

Also, take a look at the Discussions Board as you will find a lot of interesting things there. Feel free to post on any thread you want. If you are looking for Fitbit friends to compete with on challenges, check this thread to add some! 

Keep me posted! 

[BarbConn]

Got a new Alta Fitbit as the old one wore out.

[SantiR]

@BarbConn Welcome to the Fitbit forums! Thanks for sharing the solution that helped you out with this. I'm glad you got a new tracker.

If you haven't done so already; follow these steps to set it up and transfer the data you had to it.

Hope this helps. See you around! 

[BarNone]

This process did not work for me in transferring from a Charge 2 to a Charge. There was no prompt to "transfer" from one fitbit to another. Is there any way to perform this transfer after the 2 has been removed and the 3 active or have I lost all my previously synced data?

[ChaosFreak]

Unfortunately, this doesn't work. My Versa recently died and they shipped me another Versa (identical model). Although I did choose the option to replace my existing Fitbit, after the process completed successfully, the new Fitbit had factory default settings for clock face, my apps were all gone and the wallet was empty.

[SteveH]

@ChaosFreak unfortunately that's what I would expect. All your tracking data is held on the fitbit servers rather than on the tracker so that is safe when swapping fitbits but any settings for the fitbit and any data stored on the fitbit cannot be copied across when replacing a fitbit. 

[BreeCabrera]

Just upgraded to the Vera 2 and my old Versa has more steps than the new one. How do I transfer the steps? 

[kayceaz]

Hi there,  I've just done this with a new Ionic, I've lost over two years worth of data and the watch face I paid for. How do I get this all back

[annm49]

I didn't get the option to "replace your existing Fitbit". ? 

[annm49]

Why is my access denied to view the replacement set up process you posted? I've had a Fitbit Charge 2 for many years. ? 

[Sulovi]

When I try to follow your replacement set up process link, I get:

Access Denied

Sorry, you don't have permission to access this page. Please click here to return to the Fitbit Community.

[marigold1]

yes, except that for certain models you may have to delete the previous model.