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fit bit not working

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‎03-21-2020 10:39 - last edited on ‎08-20-2020 17:08 by Fitbit Moderator

‎03-21-2020 10:39 - last edited on ‎08-20-2020 17:08 by Fitbit Moderator

Could anyone please tell me why since changing my mobile i have had trouble syncing my fit bit and then was working fine but yesterday it says it hasnt been synced since tuesday and not doing anything at all now

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‎03-21-2020 10:51

‎03-21-2020 10:51

Which mobile did you purchase, @wellyboots ? Is it on the list of supported devices? 

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‎03-21-2020 10:57

In response to SunsetRunner

‎03-21-2020 10:57

Not sure what are on the list but still a samsung phone j6
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‎03-21-2020 13:16

In response to wellyboots

‎03-21-2020 13:16

Thanks for providing the name of your phone, @wellyboots . Unfortunately, it is not on the list of supported devices. But often, even if a device is not supported, may of the features will still work. Please check out these trouble shooting tips on what to do when your Android phone will not sync. 

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‎03-25-2020 06:49

In response to SunsetRunner

‎03-25-2020 06:49

Yes device is listed they say my fitbit is broken and out of warranty

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