help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit charge 2 didn't reset steps

‎03-26-2018 00:44

‎03-26-2018 00:44

I know the clocks went forward an hour the fitbit charge handled this fine, that day the steps was the most I have ever completed in one day. Sadly I went to bed before midnight wake up this morning and my charge says I have completed over 4 thousends steps. The date is correct the time is correct but the steps are continuing from 25th March.

How do I get this corrected?

Best Answer
0 Votes
1 REPLY 1

‎03-26-2018 16:44

‎03-26-2018 16:44

hey there @florenceanne you may consider doing a restart of your tracker. that should fix the issue.

Elena | Pennsylvania

Best Answer
0 Votes