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Running Steps not counted.

‎11-30-2014 07:58

‎11-30-2014 07:58

Hello and Happy Thanksgiving!

 

I ran a 5K on Thanksgiving Day. My first time running since getting my Zip. I was very disappointed to see after the race that it did not count any of my steps. It seems to be working fine logging walking steps. Any thoughts as to why this might have happened? Thanks in advance!

 

~~ Ozzie

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3 REPLIES 3

‎11-30-2014 12:53

‎11-30-2014 12:53

Malfunction.

 

Try testing it again around the block jogging the whole time. If really registering no steps on the unit, call in to support about it, need another unit.

 

You can make it interesting for the neighbors too, jog with your arms in the air and keep looking behind you. You might just bring a smile to someone.

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‎12-01-2014 08:16

In response to Heybales

‎12-01-2014 08:16

Thanks. It is no longer just running. I wore it on a 20 minute walk this morning from the train station to my office and it registered 385 steps. I called Fitbit support and they are replacing it for me.

 

~~ Ozzie

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‎12-02-2014 02:08

In response to Ozzie65

‎12-02-2014 02:08

I had my Flex replaced a week ago for the same thing. I walked all morning and it registered no steps, it also was not holding a charge. Things are better now.

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