Fitbit doesn't log calcium

[Swimjim83]

According to fitbit I haven't had any calcium for 3 days. Any help? Looks like it may be off by a factor of 1000 since I just registered 1mg on day 4.

Moderator edit: updated subject for clarity. 

[AnaFitbit]

Hi @Swimjim83, welcome to the Community Forums. 

Thanks for the details shared about this situation. To better assist you please let me know if you're logging calcium pills or if this happens when you log a food that has calcium. In the mean time please try the following:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the OS version of your phone is up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Login using your account credentials.

I'll be around. 

[Swimjim83]

Thanks Ana, I'll give it a try!

[AnaFitbit]

@Swimjim83 it's great to see you again. 

I hope this helps 😁

[Pdxjtar]

I just noticed this when trying out the food feature for the first time. It's actually quite annoying seeing as I went through all the effort to log my food properly specifically to track my calcium intake only to find out it's not adding it up. Seems like this is lazy software coding. Seeing as how fitbit is slow to update glitches I would fully expect for this to not be resolved before my ionic watch fails.

[AnaFitbit]

Hi @Pdxjtar, welcome to the Community Forums. 

Thanks for the details shared on your post. I understand where your annoyance comes from. Please try the troubleshooting steps provided above. 

Bye the way, I moved your post in an effort to keep the forums organized. 

I'll be around. 

[Swimjim83]

I tried the steps you suggested, but no luck. It really does seem like a programming issue.

[Swimjim83]

Hey Pd, I did notice calcium shows up if you take 1000 mg for the day. It just shows up as 1. So if you're shooting for 1000-1200mg per day you can look for a 1 or 1.2. I usually don't get that high though.

[AnaFitbit]

@Swimjim83 thanks for the information provided. 

I've escalated this and our team is investigating it. As soon as we have an update we'll be sharing it with you.

I appreciate your patience. 

[Dcos]

I have not had calcium or vit D logged since day 1. Calcium is always at zero and vit D just has a dash. So frustrating. What's the point of this part of the app if it doesn't log correctly. Makes me question if the other nutritional readings are even correct. Maybe a waste of time?

[Dcos]

Agreed. No calcium or vit D will log

[AnaFitbit]

Hi @Dcos, welcome to the Community Forums.

Thanks for sharing those details. I understand where your frustration is coming from. This was already escalated and our team is investigating it. Once we have an update about this, it will be shared with you all.  

Your patience is appreciated. 

[Dcos]

That's great to hear and thank you for the reply!

[SOMDtrish]

So here we are 6 months after your last reply and request for patience and this still has not been resolved

[Manntoff]

Right! I am having same issue.

[Herj88]

Calcium still isn't correct. Can we please get this corrected? I have only been showing maybe 1 mg per day.

[FitbitUser0810]

Still the same issue years later