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Inspire 2 screen went blank

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-17-2022 11:32 - last edited on ‎12-18-2022 22:48 by Fitbit Moderator

‎03-17-2022 11:32 - last edited on ‎12-18-2022 22:48 by Fitbit Moderator

My Inspire HR display screen is black and won't show any information but will still vibrate when I press the side buttons. I tried restarting my tracker and I got the smiley face showing it was successfully restarted but the display screen is still black.

 

Moderator Edit: Clarified subject

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5 REPLIES 5

‎03-18-2022 09:53 - edited ‎03-18-2022 09:54

‎03-18-2022 09:53 - edited ‎03-18-2022 09:54

Hi there, @big.brittany. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Inspire 2 before reaching out. 

 

Please try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎03-18-2022 15:01 - last edited on ‎03-21-2022 10:38 by Fitbit Moderator

In response to MarreFitbit

‎03-18-2022 15:01 - last edited on ‎03-21-2022 10:38 by Fitbit Moderator

Thank you for the helpful suggestions. Today the clock face is working.


 

Moderator Edit: Personal info removed

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‎03-21-2022 03:39

In response to MarreFitbit

‎03-21-2022 03:39

It works to change the clock, and lights up the screen for about 10 seconds, then black and non responsive. 

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‎03-21-2022 10:40

In response to Ssmimi

‎03-21-2022 10:40

@BiggPapa Welcome on board! I'm glad to hear that the steps recommended did the trick for you. 🙂

 

Hi there, @Ssmimi. Welcome here. I appreciate you had followed the tips and recommendations provided above.

 

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎03-21-2022 11:54

In response to MarreFitbit

‎03-21-2022 11:54

My Inspire 2 is working good now. It started when I was taking a bath with it on & there was a message on the face about water & tap twice. By the time I got my glasses on the message was gone. Shortly there after, the clock face went black, but it still synced with my phone. After 2 days it started working as normal. My un understanding was that my Fitbit was supposed to be water proof up to 40 feet under water. Please correct me if I am wrong. My Inspire didn’t have any problems in the water.

Thank you,

Phil Schoenborn
dceverest67@gmail.com
W248S11040 Center Dr
Mukwonago, WI 53149
414-881-2843

Joshua 24:15 But as for me and my household, we will serve the Lord.”
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