Fitbit App - No daily, weekly, monthly or yearly records available

[Megthedog]

My app records the daily steps & distance but when I come to look at the history, there isn’t any information in the daily, weekly, monthly or yearly records. It worked fine last week but nothing this week & this has never happened before

Moderator edit - updated subject for clarity 

[Novemberleaf]

just checking you saw my earlier post. 

I have retried the uninstall / install process several times during the last couple of weeks. I have just retried again (based on Dennisthottle experience, see below) and it works! I then did the same for my husband and his works too!

So you might want  to retry it. 

[MarioSFitbit · Accepted solution]

Hi everyone and warm welcome to the new members ! 
I appreciate your messages and feedback about this situation regarding the no daily, weekly, monthly or yearly records available. 

I understand your feelings about this situation, and this is definitely not the experience we want for our customers. 

As @Novemberleaf explained (thank you so much for your message), you may need to try uninstalling and reinstalling the application again to see the desired results. It's worth a try. 

Please remember to: 

1. Logout. 
2. Uninstall.
3. Reinstall. 
4. Login. 

All your feedback is more than welcome and useful for our developers.

I'll be posting here any updates about this situation. 

[FatimaFitbit]

Hi there everyone!

I want to thank you all for your patience and for your efforts.

Have you already checked if you can update the Fitbit app? Our team is releasing a new version of the Fitbit app which is slowly rolling-out to all our members, I'd suggest to install it as soon as you see it available in the App Store or Play Store and check if your historical data appears again afterwards.

Let me know if it works, I'll keep our team informed. 

[Bobkgouc]

A new fitbit app is not available in the App store so I am still using the
existing version and I am still missing my history.

[Novemberleaf]

The new version of the App is not yet available for me: I will keep checking. 

[Apannie]

I also don’t see a new version in the store yet, but will keep checking. Thank you for the update.

[Bobkgouc]

I updated the app from the Apple app store and it corrected the problem.

[FatimaFitbit]

Hi there everyone!

Thank you so much for your answers and for trying to update the latest version of the Fitbit app.

Have you checked again if the new version is available now? Afterwards try the troubleshooting steps again:

1. Logout. 
2. Uninstall.
3. Reinstall. 
4. Login. 

Please let me know if it works. Thanks in advance!

[sintalejon16]

It finally worked for me.  Did all the steps as above.  Took a while though for the problem to be fixed, since January 2025.  I have all my history.

Thanks.

[Bobkgouc]

it worked