Inspire 3 - Something went wrong when checking goals

[LaaLaaLaa]

Updated this morning and all my goals are gone and I am unable to set goals.  When I go and say tap into steps it is blank for today and all previous days, weeks, months and years. Any one know how to fix this?

In the You tab it says something went wrong.

Have logged in and out, done a hard restart, force app closure and turned phone off and on.

 

 
Moderator Edit: Clarified subject

[LaaLaaLaa]

All fixed - Had to delete app and reinstall now seems to be working ok.

[AHamilton1976]

Did you loose all previous data?

[LaaLaaLaa]

Nope, everything was there. 

[c00012]

I have a same trouble. I tried to connect my inspire 3 to my iPad but it showed same error message.

[Cheatzo]

My goals went missing with the app indicating something was wrong.  Someone helpfully posted delete and reinstall app which restored the goals on the YOU screen but they no longer track on the TODAY screen unless I tap the icon.  Any ideas?

[LizzyFitbit]

Hi everyone, and welcome to the community forums.

Thank you for providing the details of the steps you've already taken and the screenshots of your app. I'm sorry to hear that you're encountering this issue.

As @LaaLaaLaa suggested, I would also recommend trying to uninstall and then reinstall the Fitbit app. This solution has resolved similar issues for other users. Please try this and then verify if your goals are displaying correctly afterward.

[c00012]

unfortunately, I've tried your suggestion several times but it didn't work.

so I removed app from my iPad.

[LizzyFitbit]

Hi there, @c00012.

Thanks for trying the suggestions shared above. Because you mentioned that you removed the app, did you install it back? If not, I suggest trying to reboot your iPad first. After it restarts, please reinstall the app and check if your data then appears correctly on the Today screen and within each of the stat graphs.

[c00012]

absolutely. I did it several times. but nothing has changed. so, I removed app again!

[c00012]

unfortunately, it didn't work. I tried install after rebooting my iPad
several times. but it showed same error message. so, I removed app again!

[Washingtonrebel]

The same thing happened to me .. 

[Julie_rows]

Inspire 3. I have the same problems. It started maybe 3 or 4 days ago. My exercise days changed from 6 to 5; there is no way to change it or any other goals. All of my previous weeks now have 5 exercise days which throws other data points off.

I could not sync with my phone unless I updated my Bluetooth connection, which I think is very weird. I also started Fitbit premium I don’t know if there is a connection there. 

I’m not very confident if I uninstall and reinstall the app my history will not be lost. Is there a way to back up my data? any help would be great, I really liked my Fitbit until now

thanks!

[Julie_rows]

I just noticed my active Zone Minutes changed to 0, I have a gray box for steps, hourly activity, can see nothing when I click on distance, steps, energy burned…