Inspire 3 stopped syncing

[gettyu]

My Inspire 3, which I've had about a month, stopped syncing with the app last night (10/21). I have done the usual steps, even went to the Google forums, no luck. It's almost like the bluetooth on the tracker stopped working.

I have an Android (v.13), Samsung A13. Help?

[muminitaly]

I've got the same issues. If someone could post the steps to roll back to a working version of the app (4.27), that would be great. 4.28.2 doesn't work on either of my Android devices.

[muminitaly]

I managed to install v27 from A...mirror and my tracker is now syncing again. I have switched off autoupdates. Don't know why fitbit can't provide a rollback to v27. Surely they have backups?

[Irish6612]

Did you have to uninstall the app first?  Did you lose your data?

[garrylengthorn]

Fitbit won't provide a rollback to v27 as it's only affecting a subset of mobile devices. I have downloaded v27 from a mirror site and now got mine working. Be cautious about doing this unless you are sure you know what you are doing.

[Irish6612]

Just contacted fitbit support regarding this. Was told they hope to have
it resolved by EOW. I'll wait a day and see if it is resolved. If not,
I'll be installing older version of the app and turning off auto updates 🙁

[HelenAdd]

Thanks Irish6612. If it doesn’t work I'm going to try to get my money back. The standard of free step apps has much improved since I last looked.

[garrylengthorn]

I had to uninstall the latest app. You should only lose your data if you wipe the device like I did but only the data that has not synced.

Sent from Outlook for Android<>

[Irish6612]

Thanks!

[drhodes9]

May I ask what mobile devices are being affected? I have a Samsung Android OS 12 if that helps. I do not have an I phone. My app was updated this morning but I have not yet tried to sync my fitbit and re-setup my device. I did not look to see which version of Fitbit was installed but other posts here indicate that v28.2 still does not fix the problem. Thanks! 

[Debbie2005]

I have an Android A13

[Irish6612]

It appears to be any Android with the 4.28.2 update to the app. I have
Samsung Galaxy S21 OS 14.

[MelM19]

My Inspife 3 hasn't been working for over a week now. Won't sinc and have tried all suggestions. I also have samsung A13

[Irish6612]

Just installed latest update of 4.28.3 but it still won't sync!  I'm going to contact support again.

[Rschultz]

Ha! Good luck with that!

[Francesvminnick]

Trying to update it

[Irish6612]

I know. They told me to unonstsll and reinstall and do setup again. We'll
see if that works.

[AuntNutmeg]

                    I just downloaded and installed 4.28.3. Once it was installed, I opened the app. My steps (about half of them) for today updated almost immediately.  I pulled down from the "today" screen, and it seemed to take forever. I thought it was failing and walked away from my phone, busy with something else. I came back and tried again. It worked! I didn't have to uninstall and reinstall, or reboot, or anything.  I hope you all have the same happy result!                

[AuntNutmeg]

   When you get it, install 4.28.3. Mine works now.

[Debbie2005]

Woo-hoo it worked.

[HelenAdd]

Mine works too. But please Fitbit, you could have talked to us. Be inspiring!