Inspire 3 syncing difficulties

[BlueLand]

Hi,

I made a test with my Inspire 3 regarding synchronization.

I made it twice with the same result, so I think it is a reliable test.

I switched off Bluetooth on my mobile for the whole night. In the morning I switched again on Bluetooth and tried to sync it with Inspire 3.

Both attempts (in different days) failed saying that:

"Synchronization is taking too long, try to switch Bluetooth off and again on", but nothing worked.

The only way I could be able to sync again the Inspire 3 with the mobile was to "Delete all Data" from the Inspire 3.

My conclusion is that, after a complete night without sync, the amount of data is too large for the timeout preset on the FitBit Application on the Mobile or on the Inspire 3.
Do you think this analysis is correct?
If yes do you think there will be a new version of the Mobile App or Inspire 3 firmware that fix this problem?

This will be annoying for a regular user who doesn't know so much about apps and devices.
Thanks for a reply

Moderator Edit: Clarified subject

[Julia_G · Accepted solution]

Hi, @BlueLand , it is important to make sure that you have the latest version of the app so that your Fitbit works as expected.  You can update your Fitbit app either in the Google Play store or the Apple App Store.

Often when you get the message you have reported a normal sync will take place shortly thereafter without your doing anything at all.  If not, I find the quickest way to force a sync is to log out of the app (be sure you know the email address and password!) and then log back in again.  Logging in should force a sync.

You certainly should not have to delete your data!

Welcome to the forums.

[BlueLand]

Thx Julia for your suggestion.

I made a check and I confirm that I have the latest version of the app.

Next time I'll wait the next sync.

Let you know.

Have a nice day

luigi