help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't log in to my Fitbit app after switching phones

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-21-2021 04:17 - last edited on ‎09-21-2021 10:36 by Fitbit Moderator

‎09-21-2021 04:17 - last edited on ‎09-21-2021 10:36 by Fitbit Moderator

How do I get my new phone to recognize my Fitbit inspire HR? When I log in with my email and password my Fitbit app is saying these are used in another account. Even though that is my account.

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎09-21-2021 04:21

‎09-21-2021 04:21

When you open the app you have 2 choices: one to create a new account, and one to logon to an existing account. It sounds like you are trying to create a new account rather than logon to your existing account. Could this be the issue here?

 

View best answer in original post

Best Answer
2 REPLIES 2

‎09-21-2021 04:21

‎09-21-2021 04:21

When you open the app you have 2 choices: one to create a new account, and one to logon to an existing account. It sounds like you are trying to create a new account rather than logon to your existing account. Could this be the issue here?

 

Best Answer

‎09-25-2021 03:54

‎09-25-2021 03:54

That was the problem and I fidget my problem fixed and I’m able to monitor my health account. Thank you for your help.

Best Answer
0 Votes