Active minutes accuracy

[ruthiet28]

Yesterday I walked 3 times for over 100 minutes, which had recorded as activity but my active minutes only show 40. This seems to have regularly when active for more than 100 minutes. Everything else working fine

 

 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @ruthiet28, welcome to the Community Forums!

Thanks for bringing this to our attention and for the screenshot that was attached into your post. To fix this, I recommend you to restart your Ionic following the next steps:

1. For Fitbit Ionic, press and hold the back and bottom buttons until you see the Fitbit logo on the screen. 
2. Let go of the buttons.
3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device?

Let me know if the issue persists.

[ruthiet28]

Hi @RicardoFitbit 

I restarted the fitbit this morning using the button configuration you outlined, as well as settings about shutdown. I then walked this afternoon which recorded in my exercise but not in my minutes again. The only other thing that sprung to mind is that I use Strava to track my exercise and I have them linked. I wonder if that's causing an app software problem, as it's clear my fitbit is working as it should. It's the sync / linked accounts that appear to be a problem. I will try deleting the account link and setting it up again. Any other ideas would be appreciated!

Thanks

Ruth