Adidas training app has no exercise explanation

[JR-Fire]

Hi,

I bought my brand new Ionic Adidas edition primarily for its look but the Adidas app is absolutely useless! It only shows a name for an exercise how am I supposed to know what to do? I know some of the exercises but most I have no idea what to do. Is there a way to show a preview as in Fitbit Coach? Did miss it (tried the back shortcut as in the Coach app)?

Please consider updating the app with ANY form of explanation as to what the exercise is.

Currently, you can only see the exercise, go to next/pause, or see a list with the names only of all exercises.

[SantiR]

@Whistler888 @STEWEE I hope you're doing well! Thanks for sharing your feedback regarding the exercise explanations on the Adidas training app.

Thanks for your reports. Will provide you with an update once I have any information about this.

@Benzin @yueytan Welcome to the Fitbit forums! Thanks for also sharing your experience on this thread.

All of this information is very helpful for our team. I appreciate your reports and will update you once I have more information about this.

Thanks for your patience and understanding.

Happy Holidays!

[papachalee40]

for me , not changing anything like as the old firmware before T_____T

[ANDAR]

Still no exercise preview on fitbit OS 3.0, any expected date for the fix. Its useless tohave no adidas preview, it jsut becomes a standard ionic. What good was it to pay the premium 

[SantiR]

@papachalee40 @ANDAR Welcome to the Fitbit forums! Thanks for taking the time to post that you are also experiencing the same with the Adidas Training App.

I will add your reports as well, thank you very much for sharing. I will let you know any updates once I have more information available for you.

Thanks for your patience. Have a great day! 

[BeardRunJax]

Oh look, a new update! Oh look, still no preview! Can you just give us refunds already or at least a price adjustment. This is getting real old, its annoying. I'll go ahead and say thanks for adding my report with the others, again... 
-unhappy customer 

Sent from my Verizon, Samsung Galaxy smartphone

[SantiR]

@BeardRunJax I hope you're doing well! Thanks for sharing your feedback on this thread. 

Please feel free to check the warranty here. You have 45 days from the date of purchase to return your device for a refund.

I'm well aware of this thread. Looking forward to get an answer for all of you soon.

Keep me posted! 

[STEWEE]

Hi there I have checked and I cannot return to fitbit as not purchased from
fitbit. Purchased from argos. Argos have told me that I have to speak with
fitbit for any return of a fitbit product. So this leaves me with 1x watch
that is not as advertised and cannot be used for intended purpose of the
adidas exercises and 300 pound out of pocket

[Masa1234]

Is the 45days refund policy applicable to all authorized retailers? I was
told from the retailer that refund is never possible. I was offered
replacement with regular fitbit, but with no refund for the price
difference.

[TrunksRipped]

Hi Team,

I love this watch I love everything about it.

I have spoken to Customer Service twice. (Two Idiots in India or somewhere who literally had no bloody idea what they were talking about. They were just reading stuff off a pre prepared script or just the manual even)
I have this same problem with my Adidas App.

I have tried a factory reset that apparently hasnt registered online so they told me to do it again and I refused. (It was a nightmare I was afraid I had broken the watch it sat and idled for over a day in the load screen then it took a while to reload everything piece by piece)

I have tried turning it off and on again about 1000 times.

Literally no one is helping me I dont know how other people on this forum have been able to receive any level of customer service above unhelpful.

I digress, This watch is awesome but the reason you pay the extra money and get this particular watch is because of the app. I want a new watch that actually works or someone to call me that can give me a bloody timeline for a fix apart from whats already on this forum saying "its coming we are working on it"

I would love to get something or someone to help out here apart from the abysmal service I got on the phone.

Moderator Edit: Format

[Cooperdom]

I'm running firmware version 27.33.1.30 and still have this issue.  Maybe a festive treat of giving us a free year to premium coach would be nice whilst you get this fixed? 

What do I need to do to get this resolved?

[Orteezy27]

Just started having the same issue, no demos for adidas train app, but also noticed my workouts are not automatically being logged. Sad because I’ve past the 45 window for a refund. Even more pathetic is that I only bought this watch because my blaze failed and was given an discount...keep me updated on a fix as well.

For me, last known date of the adidas train app working was 12/15/18. Ordered my watch direct from Fitbit on 10/18 and received 10/23/18.

[Octavia230]

Hi All ... just another post to let Fitbit know they have another unhappy customer that has no 7 sec preview.  I had my Adidas ionic because my blaze broken under warranty and the tried to give me a reconditioned blaze ! I complained and all they could offer is a 50% discount on a new Fitbit so I choose the Adidas ionic and it does not do what it’s advertised to do !! I’ve tried all the resets ect been back and forth with Fitbit but I’ve past caring now I give up a and wish I’d be brought an Apple Watch now !! Fitbit sort this problem out it’s past a joke now 

Moderator Edit: Format

[Craiger00]

Same thing as everyone else. I'm enjoying the Ionic Adidas device but it would be nice to get the Adidas app working properly. 

[SantiR]

Hello everyone! Thanks for your continuous participation on this thread regarding the Adidas training app. Thanks for sharing your feedback and experience on this thread. 

Fitbit is still working on getting a fix for this. Rest assured that once I get any information or updates about this; I will share them with you. Please be patient as a fix will be coming for this.

Also, warranty policies and options will depend on the retailer. You can check Fitbit's warranty here. 

Thanks for your understanding. Have a great day!

[Dale33]

My Adidas training app has no 7sec exercise previews either??

How will I know when the update is available?? Will it do it automatically? Will it show on the watch or app??

Moderator Edit: Merged User's Posts

[SantiR]

@Dale33 Welcome to the Fitbit family! Thanks for also reporting that you are experiencing trouble with this app. I will add your report. 

Whenever an update is available, our team will let you know through this thread. Also, apps on your watch update automatically when you have it plugged in to the charging cable and on Wi-Fi range. It should show on the Fitbit app. Please check this article for more details on this.

See you around! 

[Octavia230]

Hi everyone, I went on my apps today and noticed a update for the Adidas app. I updated it and the previews now show 👍🏻👍🏻👍🏻. 

[ScottJS]

Mine is working now too. Automagically. 

My Ionic is new to me but I love it. 

All of us need patience. These forums seem to be full of the minority of people that have technical issues that want to vent. The majority of people are using it problem free. 

[STEWEE]

No alot of us have been dealing with issues far longer than you think. We
are not venting more peed off that it has come to this to get anything
looked at

[Octavia230]

Stewee has a point ... it has been going on for 3 months plus for some people. You don’t buy a product and have it not work fully for 3 months do you ??? It is a bit poor tbh. But hey looks like they have sorted it now so thank you Fitbit