After update, Ionic doesn't track all the steps and HR

[atJfit]

After update, Ionic only counting about 25% of steps and no heart rate.

Tried shutdown and restart. 

Tried changing and/or updating watch face. 

Moderator Edit: Clarified subject

[SilviaFitbit]

@atJfit A warm welcome to the Fitbit Community. Thanks for getting in touch about this. 

I appreciate the troubleshooting tried prior to posting. I've taken the liberty to share your post with our Support team and they mentioned you already have an open case with them, please continue the communication through email, they'll be happy to assist. 

I'll be around if you have any additional questions. 

[Ricsb65]

I have the same problem, is there a solution to this?

[atJfit]

No, you have to buy a new one. They gave me 30% off new one but I don't think I'll use it. I've bought six fitbits and they all last just 1-2 years. I've sent several messages to fitbit, but no luck. At this point they've politely told me that they try to build good products but it looks like it didn't work for me.

If you hear of another brand that's higher quality and service please let me know. 

I've had several other brands suggested, so I'll let you know how it goes.

[atJfit]

Yeah, not good. 

It took about five messages just to get a proper response. They did everything they could to keep from just answering me straight. 

I should publish the emails...