help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

All counters don't work

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-15-2018 08:08 - edited ‎12-16-2018 10:19

‎12-15-2018 08:08 - edited ‎12-16-2018 10:19

I woke up a couple of days ago and I noticed that all my counters have stopped working - heart rate, steps, distance, etc. I've reset it a few times and nothing happens. When I look at the app on my phone, only certain things are being registered like steps, distance, etc but heart rate and sleep arent being registered. Time, date and and battery are working fine. 

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎12-16-2018 12:04

‎12-16-2018 12:04

I experienced similar situation after connecting to my laptop, usually use a tablet. Resetting a couple of times and syncing regularly to the tablet made no difference. Decided to change clock faces and behold cohnters all working. Changed back to the clock face originally used the bext day and all is still okay.

View best answer in original post

Best Answer
4 REPLIES 4

‎12-15-2018 14:00

‎12-15-2018 14:00

"I would like to point iuo that everything visit being registered when I look at the app."

 

Translation?  It has  opposite meanings depending on what "visit" is supposed to be.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer
0 Votes

‎12-16-2018 10:17

In response to JohnnyRow

‎12-16-2018 10:17

Sorry I wasnt clear... What I meant was that everytime I visited the app on my phone was being registered like steps, distance, etc. Sleep and Heart rate arent being registered though. 

 

 

Best Answer
0 Votes

‎12-16-2018 12:04

‎12-16-2018 12:04

I experienced similar situation after connecting to my laptop, usually use a tablet. Resetting a couple of times and syncing regularly to the tablet made no difference. Decided to change clock faces and behold cohnters all working. Changed back to the clock face originally used the bext day and all is still okay.

Best Answer

‎12-16-2018 12:17

In response to Gunnerp245

‎12-16-2018 12:17

It worked! Thank you so much!

Best Answer
0 Votes