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Android (Galaxy S8+) and Ionic Syncing Issues

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‎12-27-2017 09:44

‎12-27-2017 09:44

I have seen a few posts discussing this issue and having been marked with "Accepted Solutions", but this issue is not at all resolved. I have gone so far as to factory reset my phone and Ionic several times. I've updated Android and the Ionic firmware. Nothing works.

This is absolutely awful and unacceptable. Syncing works initially. Within a day or two, syncing stops functioning. A lot of the time, restarting the phone or Ionic doesn't even fix the issue.

This is a $300 device, Fitbit Team. Please fix it. I'm an IT Professional, and if I am having major issues with the Ionic syncing--there is an issue you guys need to work out. If I want to sync my watch at any time or change watch faces or download a new app, it should work like a $300 device. I shouldn't have to go through hell with my phone or the Ionic just to do basic functions.

Best Answer
65 REPLIES 65

‎10-28-2018 23:39

In response to bkunneke

‎10-28-2018 23:39

Yip I have given up. My watch is lying in my cupboard gathering dust. Will try and sell it. 

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0 Votes

‎10-28-2018 23:41

In response to Songbird777

‎10-28-2018 23:41

Exactly. I have a Huawei, and they are the second biggest in terms of sales after Apple. So how is it possible that there can be syncing issues with Samsung AND Huawei. Don't understand. Will try and sell mine. 

Best Answer
0 Votes

‎10-29-2018 02:36

In response to Bezzie

‎10-29-2018 02:36

have given up months ago and went to galaxy.never had any issues for the past 3 months.travelled with it to USA, China and Thailand and no sync problems even with VPN switched on.
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0 Votes

‎10-29-2018 07:01

In response to gmshots

‎10-29-2018 07:01

I have a Samsung Galaxy 7 (just upgraded last week) and haven't had any issues....in fact it's been syncing faster since my upgrade from Galaxy 3.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!

Pixel Watches 1-4 I Charges 3-6 I Versas 1, 2, and Lite I Inspires 1 & 2 I Ionic I Alta HR I Flex 1 I Aria 2 & Air I Senses 1 & 2
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0 Votes

‎10-30-2018 11:24

In response to DramaQueenDiva

‎10-30-2018 11:24

Hi everyone. Sorry to hear about your syncing issues with your Android phone. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

 

@DramaQueenDiva glad to hear that your experience has been a positive one and that your Ionic is syncing great with your new phone.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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0 Votes

‎02-19-2020 09:59

‎02-19-2020 09:59

I recently  out and I notice this post is from 2017, we'll it's 2020 and Fitbit have confirmed this is an android issue, so they STILL not solved it I'm actually gutted thsts such a expensive piece of kit is rendered useless at receiving texts ets won't be holding my breath they this will be resolved any time soon

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