Awful syncing (or lack of it!!) on Fitbit Ionic !!

[GregLongley]

Hey Fitbit developers, this still isn't fixed despite numerous threads where you claim it is!!

How may times do I have to remove and add the ionic, reset the Ionic, reset my phone, uninstall and reinstall the app, delete the bluetooth connection from my phone and other workarounds you suggested before you fix this??! I'm using an iPhone 7 plus and the syncing is erratic at best and so the product is utterly useless as it doesn't update my dashboard so therefore I can't see the impact of my calories burned versus my remaining allowance....amongst other things! When it does partially sync (as sometimes it doesn't even update all information tiles) the next time I open the app it resorts to the pre-synced activity. 

This is really not good enough for a premium device.  Please give me a target date of when this will definitely be fixed not some rubbish about you're working on it and are aware of the issue!

Maybe you should try changing the syncing so that it syncs with the app before it syncs with your servers? Dreadful! Considering returning this and getting a Polar or Nike iwatch!

Moderator Edit: Format

[SantiR]

@GregLongley Welcome to the Fitbit Community! Thanks for reporting the syncing situation you are experiencing with Ionic. Also, thanks for trying all of those troubleshooting steps.

I went ahead and contacted you via PM. Please keep an eye on your Community inbox.

Keep me posted! 

[Cahackman32]

This continues to be an issue for me as well.  Is there continued development going on with FitBit Ionic?  Is there a public roadmap we can look forward to?  I would prefer to not request a different smartwatch for Christmas but the functionality and usability gaps are pretty large at the moment. 

[SantiR]

@Cahackman32 I hope you're doing well! Thanks for sharing your experience on this thread regarding syncing with Ionic.

As I informed on your other post, I created a case with customer support in your behalf. Please keep an eye on your email inbox for next steps.

Keep me posted! 

[Bristol02809]

I got an Ionic for Christmas and have had a disastrous time trying to sync music/podcasts.  The estimated transfer time went from 11 minutes to 20 minutes and then stayed at 16 minutes for about 5 minutes.

[SantiR]

@Bristol02809 It's great to see you in the Fitbit forums! Thanks for taking the time to share all of those details regarding the experience you have had with music transfer on Ionic.

Your feedback is very appreciated by the Fitbit team who is always looking for ways to improve your experience. Please feel free to vote for these Feature Suggestions:

• Allow Music Transfer from Phone (Under Consideration)
• Ionic Music Transfer Through Cable

The more votes, the better. Feel free to leave a comment as well sharing your experience.

Thanks again. See you around! 

[AZDSOM]

I also am having issues with syncing and notifications.  My Ionic will not "All Day" sync with my Iphone 8+, therefore, I do not get notifications or messages.  I have removed and reinstall the app and rebooted the Ionic over six times.

[TiRider]

I just got the Ionic a few days ago and I saw the behaviors described here too with my Samsung S7:

1. Syncing is inconsistent and breaks often. To get it to work may need to stop and start Bluetooth, kill and restart app, or reboot.

2. All day sync does stay connected and does not work consistently thus making notifications useless and untrustworthy. Likewise the other options to keep alive also seems to crash. 

3. Incomplete sync, for example if I add water intake via Ionic, it may or may not sync.

I like the watch, but very dissapointing that the developers cannot get this basic feature to work. 

[SantiR]

@TiRider @AZDSOM Welcome to the Fitbit forums! Thanks for taking the time to post the situation you are experiencing with notifications and syncing not working properly on Ionic. 

Please try the following:

• Try these steps for notifications that are not working properly.
• Try these steps if your watch is not syncing correctly.

This should certainly help you out with this. Try the steps in the order given there for best results.

Hope this helps. Keep me posted! 

[TiRider]

Thanks for the reply SantiFitbit. Unfortunately syncing is still unreliable and incomplete. For example, sync will still fail and manually starting a sync will often fail. As another example, not all the water intake entries from the watch make it over. If it does, the tile does not always show the correct amount unless I go into the tile, then it will update. 

Hopefully this will be resolved soon. but thanks for the suggestions.