BPM and Calibration not working

[MichaelLawson]

I just got my ionic fit bit in the mail last night and updated all the firmware. I charged it all night and I am using it for the first time today. The BPM is not working so as suggested by other members I have restarted the device several times. This has not helped and now the device is asking to recalibrate but every time I try I get a red X or it tells me to make sure that the sensors are not covered. I am plugging it in on the counter so nothing is covered and the location is flat. Any suggestions on how to calibrate and make the BPM work? Again I have already reset the device several times so that is not the answer.

[sanjay4real]

How did you make out with the calibration?

I just got my FitBit Ionic yesterday...after it updated the software and completed all setup it asked me to calibrate it by plugging in the charger...it didn't mention about laying the device completely flat...so it was on the side and I plugged in my charger cable and about 30 seconds later it was done doing what it needed to do..works great...my first FitBit...

Hope you get yours all sorted out..

Cheers

[MichaelLawson]

I called Fitbit tech support. We ran through several different troubleshooting steps with no resolution. They are shipping me a new device so fingers crossed 🤞 

[DavideFitbit]

Hello @MichaelLawson, welcome to the Community forums. And thank you for sharing the details of how you were able to resolve @sanjay4real. 

@MichaelLawson, this message to calibrate the Ionic will appear frequently, as it needs to be calibrated every once in a while to be more accurate, but it shouldn't remain permanently on the screen as you described, or be asking you to repeat the process over and over. Thank you for confirming that you already got in touch with the Customer Support team, it's good to know you'll be receiving a replacement soon. 

Keep us posted.  

[MichaelLawson · Accepted solution]

Received my replacement and it works great. 

[DavideFitbit]

Great news @MichaelLawson, thank you for the update. 

[Thonman]

Hi. I've been having the same issue for months. I get constant notifications to Calibrate but never successfully Calibrate and Bpm doesn't work.  This is the first time I've found a thread with the same  issue. What number can I call to help me trouble shoot?

[MichaelLawson]

I just called the customer service department
+1-877-623-4997

[DavideFitbit]

Hi @Thonman, welcome to the Community forums. Thank you for the information provided. 

Before considering other options, whenever you get this message asking you to Calibrate the Ionic, have you tried putting the Ionic face down, or plug Ionic into the charger and leave it there for a few minutes on a flat surface and face on its side?

Regarding the BPM, please try to restart your watch, and check if you continue to experience the same problem.

Excellent, thank you for sharing that you already got in touch with the Customer Support team @MichaelLawson. 

Keep me posted on the outcome. 

[SunsetRunner]

Hi guys the bpm on my ionic stopped working yesterday. I've turn the phone off and on and its still the same. I've checked the setting and everything is turned which should be. Any help greatly appreciated 

[MelHolyoake]

Hi there, 

I've been having this same issue as Michael Lawson.
I updated my fitbit Ionic to the new firmware mid last week and haven't been able to caliborate it.
Have tried multiple times, plugged into various charging devices and have had all the same issues, 'not enough charge power', big red cross when calibaration hasn't works, ask me to 'make sure the sensor isn't covered' and regularly asks me to caliborate.

Watch is only functioning and a clock at this point.

Would love so help on this!

Thanks

Mel

[DavideFitbit]

@MelHolyoake Thank you for your reply and conforming that you're still experiencing this inconvenience. 

In this case, since you already tried a few troubleshooting steps, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a great day.