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Black dot on device's display

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‎01-04-2020 22:50 - last edited on ‎01-05-2020 16:45 by Fitbit Moderator

‎01-04-2020 22:50 - last edited on ‎01-05-2020 16:45 by Fitbit Moderator

After upgrading to new firmware, my ionic has a big black dot.. it was initially small,, but it's growing.. it's weird that an upgrade is causing annoying experience.  I restarted 3 times.  I changed the clock face as well.

  

Can someone help ?

 

Moderator edit: Subject for clarity 

Best Answer
3 REPLIES 3

‎01-05-2020 12:01

‎01-05-2020 12:01

Try a Factory Reset if you can by swiping left to Settings and then About, Factory Reset.

Best Answer

‎05-12-2020 13:05

‎05-12-2020 13:05

Have the same issue, the dot is increasing in size and moving,  approx 1/3 of the screen is now covered.. Otherwise the watch is fully funtional. Fitbit are replacing

Best Answer
0 Votes

‎06-20-2020 08:48

In response to Piripa

‎06-20-2020 08:48

Great that Fitbit have provided you with a replacement.

 

No such luck with mine as out of warranty by a weeks.

Offered me a derisive 25% of another purchase which I did not take!

Very dissatisfied and disappointed with their overall support approach. The  watch was meticulously cared for & never once damaged or knocked, just simply failed - almost as if it was designed to.....?

Has anyone else experienced other types of odd “out of warranty” issues?

Best Answer