Blank Screen on Ionic

[SunsetRunner]

My old ionic did not vibrate any more so I purchased a New Ionic through Fitbit on 1/17/2020. I received the new one and it would not do the update to complete installation so I sent a message and did some troubleshooting and deemed I needed a replacement and this was on 1/24/2020. I received my new one and it worked fine until today. Now I am getting a blank screen. I can feel it vibrate and it is still counting everything in the App. When you do a reboot the screen brightens up to almost white and then goes back to black. You can feel it vibrate after the reboot. 

[SunsetRunner]

Try a different clock face.

[rjp1111]

My Ionic started doing this exact thing yesterday. I'm still getting vibrations for notifications and movement reminders, but the screen is completely blank. I've tried changing the clockface - the app (Android) seems to think it was successful, but the screen is still blank. I've also attempted restarts / resets, but I can't tell whether they are actually happening since nothing shows on the screen.

[SunsetRunner]

Contact Customer Support.