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Blank Screen on Ionic

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‎04-02-2020 11:09

‎04-02-2020 11:09

My old ionic did not vibrate any more so I purchased a New Ionic through Fitbit on 1/17/2020. I received the new one and it would not do the update to complete installation so I sent a message and did some troubleshooting and deemed I needed a replacement and this was on 1/24/2020. I received my new one and it worked fine until today. Now I am getting a blank screen. I can feel it vibrate and it is still counting everything in the App. When you do a reboot the screen brightens up to almost white and then goes back to black. You can feel it vibrate after the reboot. 

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‎04-02-2020 16:50

‎04-02-2020 16:50

Try a different clock face.

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‎04-16-2020 09:57

‎04-16-2020 09:57

My Ionic started doing this exact thing yesterday. I'm still getting vibrations for notifications and movement reminders, but the screen is completely blank. I've tried changing the clockface - the app (Android) seems to think it was successful, but the screen is still blank. I've also attempted restarts / resets, but I can't tell whether they are actually happening since nothing shows on the screen.

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‎04-16-2020 11:07

In response to rjp1111

‎04-16-2020 11:07

Contact Customer Support.

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