Bluetooth issues

[Trihard]

I got the watch for Christmas and was able to use it for a run outside today as it was the first time the temperature got above 10 degrees in the past couple weeks. As I was running, my Bluetooth headphones (taotronics brand) would cut out as my hand went down then cut back in as my hand got to the top of my arm swing. Is this just me and are there any suggestions to keep this from happening?

[USAF-Larry · Accepted solution]

@Trihard, others have reported this if the Ionic is worn on the left arm, while the headphone Bluetooth receiver is on the right side of the head.  If this is the case, try wearing the Ionic on your right arm and testing during a run to see if that keeps it from cutting out.

[Trihard]

That makes sense. I'll give it a try next time I'm out!

[cyberv201]

this doesn't work

[Pete-Fl]

I am also experiencing similar problems during my runs. Works fine when I’m stationary.

Pete

[Teeman72]

I have not been able to sync my Iconic for over a month. I tried Fitbit Support Live Chat and went through all the normal troubleshooting steps.  They had me factory reset the device as a last resort and now I get nothing but the Fitbit logo at startup with no way to do anything else as the Bluetooth pairing does not work. After all of that I got dropped on the Live Chat with no resolution. I have been trying to find out how to submit a service request or where to send it in.  Nothing, can't find anything.  Please HELP!!!

Bummed out User!!!!

Mike

[EdsonFitbit]

Hello everybody, thanks for visiting the Fitbit Community.

@Pete-Fl If you are still experiencing difficulties with the Bluetooth connection, please perform a restart to your Fitbit Ionic by following these steps. Additionally, you can turn off the Bluetooth of your phone and then back on.

@Teeman72 I'm sorry to hear about the syncing issues you experienced with your Fitbit Ionic. I contacted the Customer Support and it seems they will be in touch with you shortly. Thanks for your patience and time while dealing with this situation.

Just to answer your question, users can contact us via different ways through this link.

If you have any questions, please don't hesitate to contact us at any time.