Bought ionic, not compatible with oneplus5

[EllenWil]

Bought ionic then returned it after discovering it's not compatible with my oneplus5. Requesting engineers to add oneplus5 compatibility to the ionic. If compatible I would definitely buy another one. Thank you. 

[EllenWil]

It's not a fight. Even with the assistance of fitbit support (2 different
techs) I was unable to sync properly. They ended up suggesting synching
directly to the desk/laptop, which is a fine solution but not how I wanted
to do it. I would not assume that I know what someone else's experience
is, or should be. It's not helpful.

Peace, Shalom, Salaam

[BobWang]

I've used my Ionic with OnePlus 3T, 5, 6, TMO 6T, and now the OnePlus 6T McLaren. So, it *IS* possible for Ionics to sync with those OnePlus phones.

[SantiR]

@BobWang @EllenWil @gernt @pointy101 I hope you're doing well! Thanks for your participation on this thread regarding compatibility with OnePlus5 phones.

According to the list of supported devices, this phone is not compatible. Any issue you may experience with it is due to its incompatibility. 

The developer team is aware of the need to add new devices to the list of compatible devices. There are some users who can synchronize with non-compatible devices. If your phone meets the requirement of Minimum Supported OS (Android 5.0 Lollipop), you can try the tips on this helpful article.  

Note that we don't guarantee that the synchronization will be successful as we are still testing on this phone model.  

If this doesn't work, please sync using a compatible device or a computer.

Keep me posted!