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Calibration Issues Message on Ionic

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‎11-07-2018 22:39 - last edited on ‎11-12-2018 15:36 by Moderator Alum

‎11-07-2018 22:39 - last edited on ‎11-12-2018 15:36 by Moderator Alum

I have repeatedly received calibration Issues on my brand New Ionic, however every time i go to calibrate it it fails. I have yet to successfully calibrate it and i’ve Attempted to at least 20 times. Another issue I’m facing is my Fitbit is not registering my heart beat. Any suggestions?

 

Moderator Edit: Updated Subject for Clarity

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‎11-07-2018 23:18 - edited ‎11-07-2018 23:20

‎11-07-2018 23:18 - edited ‎11-07-2018 23:20

Hi @SantiR anything else we can suggest other than doing a factory reset @Justin09 's Ionic? 

Tony | UK

Ionic, Versa 2, Charge 3 SE, Aria 2, Flyer, Note 9, Android 8.1, Windows 10

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‎11-12-2018 15:35

In response to Tony.r

‎11-12-2018 15:35

@Justin09 Welcome to the Fitbit family! Thanks for sharing the situation you are experiencing with your Ionic calibration and heart rate issues. 

 

In this case, to fix calibration; please plug your Fitbit watch into the charger and leave it there for a few minutes. Calibration message should disappear. 

 

Regarding heart rate; please try these wrist placement tips. That should certainly help you out with this. You could also try restarting your Ionic and checking these troubleshooting steps.

 

@Tony.r Thank you very much for mentioning me on this thread and for sharing your help. Sorry for the delay!

 

Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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