11-07-2017 21:49 - edited 11-07-2017 22:10
11-07-2017 21:49 - edited 11-07-2017 22:10
Received the Ionic yesterday.
all went well, was able to pair the device and install an update (45min). After the update, I had another update option in the app, tried around 7 times and it always failed (something about WiFi firmware). Then the update option disappeared. Today I noticed that the device didn’t sync since then. Followed your instructions - forgot the device from the Bluetooth list and Fitbit app and then tried to pair again.NOW, always when I’m in the part of “enter the number on your ionic device”, I get the number from the ionic, enter it, and this is it, it is stuck.
what I have tried:
1. Resetting the ionic (left + bottom right buttons)
2. Resetting my iphone
3. Tried the “add new device” process 10 times
4. Removed and reinstalled Fitbit app on the iPhone.
Im now pretty much stuck... please please assist!!
Answered! Go to the Best Answer.
11-08-2017 21:21
11-08-2017 21:21
Found the solution, restoring the watch to factory settings (Settings->About->Factory Reset), lost some data but it is a price worth paying...
Fitbit, seriously, what is the deal? when should we expect the software to be mature?
11-08-2017 01:19
11-08-2017 01:19
I see you've said you've tried most of the usual steps but did you do then all at once, ie forget the Bluetooth in iPhone, and reset Ionic and switch off / back on iPhone after ensuring Ionic isn't showing as a device in the Fitbit app, then deleting / reinstalling fitbit app. Just want to make sure you're starting with a clean "clean slate".
11-08-2017 06:24
11-08-2017 06:24
@dan_x Also check to see if you have iOS updates pending. That could be causing the WiFi firmware error.
11-08-2017 11:54
11-08-2017 11:54
Nothing, I have iOS 11.1
11-08-2017 12:11 - edited 11-08-2017 12:12
11-08-2017 12:11 - edited 11-08-2017 12:12
Followed the steps in the order you wrote and nothing.... Stuck after entering the 4 digit code on the app with the message "connecting your fitbit".....
I truly don't know what I need to do, without syncing there is no point.....
11-08-2017 14:23
11-08-2017 14:23
In case you didn't try already. Did you remove the ionic from the Fitbit App? Under account, tap on ionic and at the bottom you should find the remove button. Then you can restart the pairing again.
11-08-2017 19:31
11-08-2017 19:31
@MassiP That was the first think I did, since then I’m unable to pair anymore
11-08-2017 21:21
11-08-2017 21:21
Found the solution, restoring the watch to factory settings (Settings->About->Factory Reset), lost some data but it is a price worth paying...
Fitbit, seriously, what is the deal? when should we expect the software to be mature?
12-16-2017 12:31
12-16-2017 12:31
How long did the reset take?
08-09-2018 10:40
08-09-2018 10:40
Thanks for posting this. Very annoying bug but the reset does work.