Clock Error on Ionic - Won't Reboot

[SunsetRunner]

"Clock Error-Go to Fitbit mobile app and try another clock" I tried doing that without success. I then tried to reboot the Ionic by going into the setting and it kicked me out every time.  I tapped on all the apps on the watch and it kicked me out of them too. Is there anything else I can do? Thanks!

[MarreFitbit]

Hey there @SunsetRunner, thanks for stopping by! Thanks for already troubleshooting this inconvenience, nice way to go! 

I'd recommend restarting your Ionic by following these steps:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

Once you've done this, please do the following with your Fitbit app:

• Make sure that your Fitbit app is up-to-date
• Log out from your Fitbit app
• Force quit the app
• Turn off the Bluetooth
• Shut off your phone and turn it on after 1-2 minutes
• Turn on the Bluetooth
• Log back into your Fitbit app

Afterwards, open the Fitbit app and tap or click the Account icon > your device image > Clock Faces > Pick a New Clock.

Note that to update the clock face on your watch, you cannot have more than 38 apps installed.

Hope this helps, keep me in the loop! 

[Fgallegos1]

Hi, i am having the Clock Error issue. I tried to reset as you recommended by pressing and holding the Left Button but it will not reset.

Any other suggestions?

[yaxzhe]

Same here, but I just skipped that step and started from logging out of the app and it still worked. If you still stuck I recommend you to just start from logging out.