help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Clock error

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-07-2018 06:43

‎05-07-2018 06:43

Woke up with a “clock error” this morning, telling me to download a new clock. Why? Seems like something got updated in the night.

New clocks won’t download either.

Best Answer
0 Votes
2 REPLIES 2

‎05-07-2018 07:19

‎05-07-2018 07:19

Have you tried restarting your device?  Just hold down the bottom right and left buttons for 10 seconds.  Once the Fitbit logo appears, you've successfully restarted it.

 

My guess (and this is purely a guess) is that there is some sort of bug that your device is experiencing.  Mine didn't do that this morning.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!

Pixel Watches 1-4 I Charges 3-6 I Versas 1, 2, and Lite I Inspires 1 & 2 I Ionic I Alta HR I Flex 1 I Aria 2 & Air I Senses 1 & 2
Best Answer

‎05-14-2018 16:55

In response to DramaQueenDiva

‎05-14-2018 16:55

Thank you. Something worked although it took a while. Then the new clock face appear the next day (since changed back to the original choice). I think it was possessed for a day or so.

Best Answer
0 Votes