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Computer stopped working after plugging the Ionic

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‎10-05-2020 14:04 - last edited on ‎10-06-2020 15:16 by Fitbit Moderator

‎10-05-2020 14:04 - last edited on ‎10-06-2020 15:16 by Fitbit Moderator

Our Ionic was unresponsive and Fitbit's suggested troubleshooting remedies (pressing various buttons to do a factory reset) did not work. My wife plugged the Ionic into a USB port on her Macbook Pro and it immediately shorted out.  We've now lost a $1,300 computer and still no working Fitbit.  

 

We've had the same problem (unit won't charge and non-responsive) with 2 Ionics.  You would think Fitbit would have this problem fixed by now. Thinking of filing a claim against Fitbit for the cost of the computer.

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎10-05-2020 16:14

‎10-05-2020 16:14

Hi @Bostock  had your wife ever put the Ionic to charge on her Macbook before? Seems odd. Was your wife's Macbook plugged into an electrical source when it happened?

Stepping in the U.S.A. since September 2013. Android 14

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‎10-06-2020 15:16 - last edited on ‎12-02-2024 08:56 by Fitbit Moderator

In response to Odyssey13

‎10-06-2020 15:16 - last edited on ‎12-02-2024 08:56 by Fitbit Moderator

@Bostock Welcome to the Fitbit Community. Thank you for getting in touch about this. 

In this case, I've shared your post with our Support team and someone will contact you as soon as possible. Keep in mind that due to recent events affecting our operations we may take a bit longer to get back to you. 

@Odyssey13 Thank you for your assistance on the thread! 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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