Corrupted display - White lines on edges

[Flashboy31]

My screen is going white around the edges, been on chat and they said out of warranty (just by about 4 weeks) seen that others have had same screen problems. What was your outcome.👍

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Flashboy31, welcome to the Community Forums!

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

Let me know if you have any additional questions, I'll be around.

[Oneta]

Fitbit That’s NOT an Answer! The Forum helps us all know. 

[RicardoFitbit]

Hi @Oneta, welcome aboard.

Thanks for your post and the input that was shared. Are you experiencing an issue with your Fitbit device? If so, please share more information so we can move forward.

I'll be waiting for your reply. 

[Oneta]

The screen had multicolored streaks and stuff and then when I tried doing the hold three buttons thing it went off but never came back on. The app had said searching but this morning all it says is device not found 😢

Sent from my iPhone

[RicardoFitbit]

Thanks for your reply @Oneta.

I appreciate the details that were shared with me and for trying some troubleshooting steps before to posting. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your Ionic completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. 

I'll be here if further assistance is needed.

[Oneta]

Nope,!not the issue. Completely unresponsive.

[RicardoFitbit]

It's a pleasure to continue assisting you @Oneta.

I'm sorry to know that you're still experiencing difficulties with your Ionic. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

In the meantime they contact you, let me know if you have any additional questions.