Cracked Ionic Screen

[Ben78]

Is there any way to repair or replace the screen on the Ionic, I have only had this watch for about 2-3 months and there is a visible crack from corner to corner that can be felt when rubbing my finger across.

for a product that was around $300.00 I hope its not just a parer weight now.

[Rach3388]

As mine was still under warranty they sent me a code to buy a brand new one at half price.. I went with that in the end as Fitbit themselves offer no way to fix it and I sold my old one on as damaged to recover some of my loss.

Sent from my iPhone

[SunsetRunner]

Do what I am having to do... Buy a Garmin.

I did find a case to stretch over it it (sets of two.... Keeps water out of
the crack and functions still work).

https://www.amazon.com/dp/B07BKSPCHR?ref=yo_pop_ma_swf

Fitbit knows they have a faulty product (mine cracked while I took a nap
one day) and won't make things right.

Last product I will buy from them...

[gschoen]

I'm on my third Ionic in less than a year and my husband on his second.  I've taken the above advice and put a case over the screen hoping it will hold it together, in each case of the device failing the screen was literally falling out.  Since I won't be under warranty I'm hoping this extends the useful life somewhat.  It also has a lip that protects the screen from impact like a cell phone case.  Unfortunately it makes the device appear larger on my wrist.  

To the user mentioning everything is repairable, Fitbit does not repair the devices it just sends you a new one.  To fix the cracked displays you need parts which I don't think are available, however at this point I have three intact screens from my broken devices that might be functional. 

I'm also planning on replacing the device with a Garmin when it fails and if not replaced by FitBit.

[MarcoGFitbit]

Hello everyone, I hope you're doing well. 

We really appreciate our members's input and feedback and I would like to thank you for yours. Our team is always looking to improve the Fitbit experience and I appreciate you have shared your experience with us. I sincerely apologize for the inconveniences this issue has caused you, please remember that we do not expect manufacturing issues to to affect our devices but that's why every Fitbit tracker comes a limited product warranty and in case you have inquiries or doubts about what it covers, you can check it on this article: Return Policy & Warranty.

Thanks for your patience and understanding, have a great day. 

[grace.oneill]

Wow is the 50% off a new policy, my screen cracked after only a few months old and with light enough usage - I was offered 25% off a new Fitbit product but not any of the new models 😕 I only “upgraded” to the ionic because the backplate of my Charge HR had fallen off and Fitbit wouldn’t fix it, from what I can tell a bit of superglue probably would’ve done the job. I’ve only stayed with Fitbit for the community but my next move will probably be to Apple Watch, from the looks of it, better customer service - they usually charge through the nose for repairs but at least it’s not a case of “oh well you’ve cracked your screen, it’s unfixable, buy another one” 😕

[Ben78]

I never was offered ant discount, went and got myself a Samsung gear S3 and so happy i did 

[YojanaFitbit]

Hi @grace.oneill and @Ben78, thanks for sharing your feedback.  Sorry to hear about the issues with your Fitbit Ionic, we appreciate your comments as we're here to help. In case that you have more questions about your warranty or other specific inquiry about your case, I suggest to get back with our support team. If you don't have a case open I can give you a hand with that.

See you around. 

[SunsetRunner]

Lol... Now this is funny. We contact the Support team. They say, "nothing
we can do" and in response to these postings they tell us to contact
support? Really? I presume they think we may not be all that bright.

[tesuji68]

And if you tell people to search eBay, get the new pebble (that's the head unit) for under $100 and a 2 year warranty, they say you are being defamatory and delete your post.


Sent from Yahoo Mail on Android

[Intangibleve]

Ionic with a tiny scratch/crack after 13 months of use. It's tiny now but I am afraid it will spread. Anyone have any luck with any type of sealant? I am a swimmer and now scared to take it into the pool. 

[Pia-ann]

I got an ionic last year from a friend in us. My son wore it for less than a month and there is a piece of the glass by the top edge, that are missing. He is a very careful young man and he didn’t handle it roughly. How can I get a new glass. ? 

Best regards Pia 

tlcu2@hotmail.com. 

[averyboy]

They gave me 40% off of one

[gabra]

I've had my ionic only 6 days and today after coming back from my evening run I noticed it has a hairline crack from the "Fibit" logo all the way to the top. I had a Blaze before this and it had cracked after 3 months but the store would not offer me anything so I kept using it for another year then brought an IONIC thinking its got to be better quality but now this. Very very disappointed with Fitbit for not checking the quality of their products particularly as I see  a high number of similar complaints in this forum. I will be taking the watch back to the store i purchased it from tomorrow to see if this time they will do anything about it. 

[gabra]

Took it back and got a full refund. What a shame as Ive been with Fitbit for 2 years and really liked the IONIC but cant stay with  a poor quality product. Moving to Garmin 

[Scootsj55]

My screen cracked as well. Not sure how. I spoke with CS also, but was only sent a code for 25% off on the FitBit online store only. Frankly, I could get a better price on Amazon with no extra discount based on the FitBit online pricing. Come on Moderator....create a satisfied Customer!

[RicardoFitbit]

Hello guys! I'm here to help you out. I'd like to start giving a warm welcome to @gabra and @Scootsj55 to our Community. Welcome back @averyboy.

@averyboy and @Scootsj55 Thanks for sharing your experience with our Support team about the cracked screen situation. I recommend you to contact them back for more information and details about the resolution that was given by them, note that for warranty procedures our Customer Support team always refer to our policies to move forward. Don't hesitate to ask me any additional questions you may have.

@gabra Thank you for your feedback and sharing your experiences with your Ionic watch and your previous Fitbit Blaze. I'm glad to know that the retailer where you purchased your device assisted you with a full refund. If you decide to come back to the Fitbit family, we'll be waiting for you with open arms. I'll be here if you need anything else, your feedback is appreciated.

Keep me posted guys, I'll be around! 

[Calinus]

You can buy the part on eBay for $20 and get a specialist to replace the cracked one for you. I don’t know who does it, and for how much, but a cellphone repair shop might be a good place to start. 

Mine is cracked, too, had the piece over 18 months now, and I’m looking into this. 

https://www.ebay.com/i/333163932530?chn=ps&ul_ref=https%253A%252F%252Frover.ebay.com%252Frover%252F1...

Very disappointed to learn here that Fitbit does not support repairs, or even replacements at 1/2 price at any point during ownership. 

Good luck!

[Scootsj55]

Hey! Thanks for the info. I will try to find a repair person if I get the
part. I have discovered that you Can get a snap on guard to protect the
screen....my girlfriend has one....but...too late for me!

[RicardoFitbit]

Welcome aboard @Calinus and thanks for your reply @Scootsj55, my apologies for the delay in responding,

The suggestions that were posted are appreciated, I'm sure that the information that was shared will help other users here in the Community Forums. Don't hesitate to contact me back if further assistance is necessary.

I'll be here.

[Defex]

Had mine since fathers day. I wore it for nothing other than walking, or other cardio. Noticed a crack in the screen. Contacted support. I was offered 40% off a versa lite!? If I wanted a versa lite then that is what I would have gotten. Offered 25% off a new Ionic.... insult to injury. They are not taking care of their customers how they need to be. I've seen way to many complaints and issues about cracked screens on these. My work phone which supposedly has the same type of glass as the Ionic has been put through hell! I drop it and sit on it and bang it up against stuff all the time (because it's a work phone). Not even a scratch after 2 years. Being a bigger screen it is more susceptible to becoming damaged yet it hasn't. I treat this Ionic like a infant and it cracks???? No. It is obviously a manufacturers defect and fitbit is going to lose more customers if this keeps happening without proper resolution.