09-30-2017 21:49
09-30-2017 21:49
This happend during i erase my data.
I disconnect pair and what should i do?
please help me
11-29-2018 10:38
11-29-2018 10:38
Hey everyone! Thanks for sharing the steps that have solved this issue for some of you, this has been helpful for others on the thread. I also appreciate the continuous feedback that has been provided.
If you keep having this issue, I would like you to try the steps that are mentioned on my previous post.
I'll be around if you need further assistance.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
11-30-2018 03:47 - edited 11-30-2018 03:48
11-30-2018 03:47 - edited 11-30-2018 03:48
Just clarifying the replacement device I purchased is a samsung and not a fitbit. The fitbit ionic with the red x is officially not working despite attempting all the suggestions posted.
11-30-2018 03:58
11-30-2018 03:58
11-30-2018 14:37
11-30-2018 14:37
12-31-2018 14:11
12-31-2018 14:11
My Ionic has the same red X message. I have tried all of the previously mentioned solutions without any success... Help Please...
02-21-2019 05:14
02-21-2019 05:14
Thank you for the tip, just had the same issue and tried your suggestion. My Fitbit Ionic is now working.
02-22-2019 01:08
02-22-2019 01:08
I had the Dreaded Red X on my Ionic Fitbit and this is the best way to recover from it, and I will list the steps below.
1. Turn off your phone, after you turn back on unpair the bluetooth on your phone.
2. reinstall the app if you have not already uninstalled it, or you are going to have to uninstall then turn your phone off again.
3. Reinstall the app, then Log Back in to your App.
4. Continue to Set up from Like the First time you are going to use it.
5. Try not to reset with the 3 buttons unless you want a headache on your hands.
03-18-2019 19:18
03-18-2019 19:18
Did this work?
05-06-2019 19:36
05-06-2019 19:36
So frustrating...should I use computer or phone to reset everything? Please help!!! Ionic is not attached to anything and I still can't get it to sync. Still shows giant RED X, and "Data not cleared try again"
Do I need to reload the app on my computer, on my phone. Not sure which venue I should be using. UGGHH!!!
05-06-2019 19:50
05-06-2019 19:50
ITS NOT WORKING!!!
05-07-2019 16:48
05-07-2019 16:48
A warm welcome to the Community @Yodar58. Sorry to hear about the issue that you're experiencing with your Ionic.
The reset needs to be using a charging cable and Ionic, please follow the tips mentioned in this article: How do I restart my Fitbit device?. Since, this is an error message that you're getting on your watch, you don't need to reload the app.
Let me know the outcome!
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
05-07-2019 19:31
05-07-2019 19:31
05-07-2019 19:36
05-07-2019 19:36
05-09-2019 15:30
05-09-2019 15:30
Thanks for getting back @Aj1977. I appreciate that you mentioned that you already have a case with our Support team. Each case is reviewed individually and the option that's provided is based in the Fitbit Warranty.
I'll be around if you need further assistance.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
07-11-2019 10:41
07-11-2019 10:41
I've just encountered this very same issue. Got a replacement Ionic when then touchscreen on my first Ionic started acting funky after over a year and a half (Hurray for EU warranty regulations). Though upon trying to setup the new Ionic, it seemed to have issues with my wifi setup (multiple roaming wifi access points with the same SSID). So, stuck in a loop during the first setup and firmware update. The data not cleared message appeared but still reconnected from within the app after unpairing everything.
The points mentioned in this post did work, but needed a few steps extra for me:
- Fire up my old 2.4GHz single Access point wifi network and have the Ionic connect to it
- Connect my iPhone X to power, so it wouldn't kick in any form of energy saving
- Set my iPhone X to keep the display turned on, also to prevent any connections from dropping while asleep
My Ionic just downloaded the update over my 'spare' wifi network and has just completed installing. Only took my a few hours...
So yeah, having to go through all this trouble just to setup the watch is far from user friendly. Being quite technical, I managed to figure it out, but how is someone with less technical skills supposed to do this? Madness, I'd say.
Anyway, mine is working. Just wanted to share some additional steps I needed.
Cheers
07-11-2019 19:06
07-11-2019 19:06
07-12-2019 00:56
07-12-2019 00:56
@Aj1977 wrote:
I gave up and bought a Samsung.
Interesting choice; where I come from Samsung is even worse at supporting previous devices. Especially when you consider they're releasing new versions of their phones, tv's, etc every few months and won't even release any software updates for devices older than two years.
If I ever reach the point where I'm giving up on Fitbit, I'd rather switch to Garmin as my do-it-all device. They have great watches for a multitude of sports, do 24/7 activity tracking and hr, support mobile payments and even have spotify. Also, they last forever as does my 4-year old (non HR) Fenix 3 which still looks and performs pristine.
@Aj1977 wrote:
...you should work for Fitbit...
Ha, not sure if they'd be able to afford my software developer salary, as it seems they put all their budget into building new devices instead of fixing all existing bugs
Sidenote: being a software developer, I know that bugs will always happen. It's how you fix the bugs and assist your customer base that makes the difference. This particular issue is a great example of something that still needs a lot of fixing; the Ionic is (still) sold for a premium price (bought mine for a whopping 349 EUR!), so it (firmware, support, etc) surely deserves more love from Fitbit. Luckily on my side of the pond, I'm protected by the strict EU regulations that protect consumers, I'm sure it would suck having to be on the other side where you'd be ignored from any decent support...
07-12-2019 11:43
07-12-2019 11:43
After having all the sync/notification issues in this thread and having to factory reset the watch every few months, mine finally just froze up and would not charge or reboot (probably a different issue). I gave up and bought a Garmin which I love. Sorry Fitbit - wish we could have made it work! That was a lot of $ for a watch that only worked sporadically for 18 months.
07-17-2019 18:08
07-17-2019 18:08
Thanks! This worked for me 🙂
08-26-2019 08:04
08-26-2019 08:04
OMGosh! Thank you for this!. I have not used my fibit for over a month because of this and now it works.