Data not cleared Sync & try again

[MarioStone]

This happend during i erase my data.

I disconnect pair and what should i do?

please help me 

[StanU]

Key difference for me was the phone re-start.  Had done the factory reset.  Got the red x after that.  Did the hard reset, hold all three buttons, then wait for the fitbit logo to disappear, then release lower right button.  Uninstalled and re-installed app through Google Play Store. Did the forget on bluetooth for Ionic, turned off bluetooth, then the phone.  Turned on the phone and ran setup through the app one more time, BOOM, bluetooth pairing, and then wi-fi. Firmware is updating as I type.

[Francesfishone]

Hi I had the exact problem all I did was unpaired the device and started it back up as a new device and let it do all it's update then it came back on all working as normal 

[sadionicuser]

Great advice! This worked for me as well. Thanks!


Sent from Mail for Windows 10

[Loribelow]

I just got a new Fitbit versa and it says data not cleared.  Clear data and sun again... what do I do?  Trying to set it up

[Francesfishone]

Hi I had this just un pair your Fitbit from the Fitbit app and redo it as a new set up it should start it again will take the time to update bit it should bring it back to normalSent from Samsung Mobile on O2

[Francesfishone]

Hi what you need to do is unpair your Fitbit from the Fitbit app and do set up as if it was a new one then make sure u don't take it off from the updates as it will go back to the same message after two hours it should have finished and I should to be back to normal that's how I did it and mine has bin good ever sknce 

[Canonball]

Hi guys so simple just replace fit bit in apps set up wifi done just done it work like a dream 

[DeweyW]

Thank you for the information. Worked like a charm.

[McDade43]

Red circle with an X inside. Data not cleared Sync & try again.

[Francesfishone]

Un pair your Fitbit from your phone and reinstall as a new installationSent from Samsung Mobile on O2

[McDade43]

Tried and it did not work. Bluetooth not on my PC. Advised to purchase an
adapter, load Bluetooth, and install. Thanks for your help.

[Renaldi]

Data not data not cleared sync and try again

[Joeborz]

Thanks for the tip.  It worked with my Versa.  Your post was more helpful than anything that their tech's provided on here.

[Canonball]

Thank you

[NaturalWoman]

Having problems.  The Fitbit says

Data not cleared Sync and try again.  Show me how it can be cleared to work

[Canonball]

HI Remove fitbit from app replace connect wifi done

[Denika79]

Data not clear  sync & try again,  I can't get it  off my watch  or see anything  but that

[Canonball]

HI look at my back post take fitbit off in apps and as new fitbit
connect wifi done

[RecklessTurtle]

If the phone update doesn't work (like in my case), you can try the Windows 10 App, which is much more reliable. I believe Android versions of the app are NOT properly tested and many Android phones simply cut the BT connection during the LONG FW update (and yes, for some reason my FitBit never connects to a WiFi network so I have to perform the Firmware updates over Bluetooth). If you have to update the watch firmware over Bluetooth, always use a PC. It worked on my case!

[garypfuhl171-gm]

I have same issue