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Data not cleared sync and try again message

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‎01-25-2020 04:44 - last edited on ‎01-26-2020 11:52 by Fitbit Moderator

‎01-25-2020 04:44 - last edited on ‎01-26-2020 11:52 by Fitbit Moderator

I tried to reset my fit bit watch the ionic and after I reset it that message data not cleared sync and try again pops up I tried everything  I've looked it up tried everything that people suggested for me to try and nothing has worked need help thanks

 

Moderator edit: Subject for clarity 

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‎01-26-2020 11:51

‎01-26-2020 11:51

Hi @Joncall, welcome to the Community Forums!

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. Let me share with you that the error message your device is showing is because the firmware update process wasn't completed. That said, I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article.

 

Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes.

 

Please keep me posted and let me know if you have any additional questions. 

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