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Data not showing up on ionic watch

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‎12-03-2018 08:01

‎12-03-2018 08:01

Hey guys!!!

 

my ionic is showing all data as 0, yet when I sync my phone the steps are still showing on the app, I’ve tried switching it off and on a few times with no joy. Any advice?! 

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2 REPLIES 2

‎12-03-2018 08:55

‎12-03-2018 08:55

Mine has been like that for 2 weeks. I've tried everything EXCEPT a factory reset. That might be my next step. 

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‎12-03-2018 13:41

In response to GemmyFay

‎12-03-2018 13:41

@HolliL @GemmyFay Nice to see you both here on the Fitbit Community forums. Smiley Happy

 

Sorry you're both not seeing your data on the clockfaces you have selected for your Ionic. Our team is currently aware of this issue happening on certain clockfaces, but we would like to gather more information.

 

Can you both provide screenshots of the Permissions that you have enabled? That would be great if you can reply with the screenshots in this thread. After you have taken the pictures try this:

 

  1. If all permissions are ON, then re-enble the permissions. 
  2. If all are OFF, enable the permissions. 

Let me know how it goes or if you have any questions! 

Want to get more steps? Visit Get Moving in the Health & Wellness Discussion Forum.

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