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Deezer's playlist don't download

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‎07-29-2019 07:43 - last edited on ‎07-30-2019 06:59 by Fitbit Moderator

‎07-29-2019 07:43 - last edited on ‎07-30-2019 06:59 by Fitbit Moderator

my playlist sync only 3 song over 40. i removed the app on my cell phone. reset Bluetooth. hard reset my watch. change nothing... doesn't work

 

need help  i get my watch one week ago... 

 

Moderator edit: Updated subject for clarity 

 

 

Best Answer
1 REPLY 1

‎07-30-2019 07:07

‎07-30-2019 07:07

A warm welcome to the Community @brulee89. Thanks for the details mentioned and the troubleshooting tried. 

 

I appreciate that you've mentioned you got your watch one week ago. I would like you to try the following troubleshooting: 

 

Plug your watch into the charger. Playlists download automatically when the watch is charging and in range of your Wi-Fi network, or tap Force Sync Now in the Deezer section of the Fitbit app to add the playlists to your watch.

To change the Wi-Fi network your watch is connected to or to make sure your network type is compatible, see How do I connect my Fitbit watch to Wi-Fi?

If your playlists don’t appear to be downloading, review the troubleshooting steps in Why won't my Fitbit watch connect to Wi-Fi? and Why won’t my Fitbit device sync? Then try again to download your playlists.

If you're having trouble adding new Deezer playlists to your Fitbit watch, make sure you updated your watch to run the latest Fitbit OS. For more information, see our help article How do I update my Fitbit device?

 

Let me know how it goes. 

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