help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Deezer showing "An unexpected error ocurred"

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-09-2021 01:56 - last edited on ‎03-12-2021 16:22 by Fitbit Moderator

‎03-09-2021 01:56 - last edited on ‎03-12-2021 16:22 by Fitbit Moderator

Good morning/afternoon to the community.

 

My Ionic since yesterday has stopped syncing with Deezer. I cannot download my playlists and anything. Followed the steps suggested by the Customer Support but still no joy. I have even followed the latest step to do a factory reset but still no joy.

 

What is does is that it says "An unexpected error occurred in Deezer on the Fitbit app". I try to force sync but all it does it starts, goes 0% then stops and continue to show the unexpected error page.

 

Any ideas as this is super annoying! 

Thank you.

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
26 REPLIES 26

‎02-16-2022 05:48

In response to 8eni

‎02-16-2022 05:48

Unfortunately still not working, Deezer have advised this is a Fitbit issue, I have contacted fitbit and they are apparently aware of it. Still no fix.👎

Best Answer

‎02-16-2022 05:48

In response to 8eni

‎02-16-2022 05:48

Done all that and still not working😢

Best Answer
0 Votes

‎02-18-2022 02:48

In response to Palms22

‎02-18-2022 02:48

This has stopped working for me again so looks like it being resolved was intermittent and unrelated, dont suppose you found a solution @Palms22 ?

Best Answer

‎02-18-2022 02:56

In response to 8eni

‎02-18-2022 02:56

Still no resolution as of yet unfortunately, mine is still not working 👎
Fitbit and Deezer are no help at all.
Best Answer
0 Votes

‎02-22-2022 05:13

In response to JeniP

‎02-22-2022 05:13

Hi, did you ever get this resolved? I am having the exact same issue now, and it has been like this for 2 weeks, I've contacted Deezer and Fitbit and they are totally unhelpful. I've cleared cache and storage and uninstalled both apps and it's still now working, this is so frustrating as I am unable to listen to music while out running. Any help would be much appreciated.

Best Answer
0 Votes

‎02-22-2022 05:53

In response to Palms22

‎02-22-2022 05:53

I am still having the issue as well.
Best Answer
0 Votes

‎02-22-2022 08:49

In response to Matt65

‎02-22-2022 08:49

@Matt65 @Palms22  I am still having this issue, I posted a new thread with more description and screenshots in the hope it gets noticed by fitbit admins but no luck yet, it has a few other people commenting who are having the same problem - https://community.fitbit.com/t5/Versa-3/Deezer-app-in-fitbit-on-phone-showing-message-An-unexpected-...

 

There is a button 'Effects me too' on the thread, if it is relevant please click as I presume with enough clicks the fitbit admins may look into it.

Best Answer
0 Votes