Difficulties to charge my Ionic

[Sean.a]

I have had issues with charging my ionic since my last firmware update and it’s gradually getting worse.

what used to be a seemless excercise is now near impossible.

I just get the error message “not charging, not enough power”

I have bought new cables and cleaned the ports on my watch to no avail.

please help!

Moderator edit: updated subject for clarity

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @Sean.a.

I'm sorry to hear about the difficulties you experienced with your Fitbit Ionic. Thank you for trying to get them resolved before contacting us.

If you followed the troubleshooting steps in this article to resolve charging issues without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.

[Sean.a]

I followed the steps to no avail. Please escalate.

[EdsonFitbit]

Thanks for your response, @Sean.a.

In this case you can reach out Customer Support. They will let you know how to proceed as soon as possible. Please click here to get connected.

Have a nice day.