Display corrupted

[Kelz32]

 My Ionic screen started to bleed black across the screen. What do I do? I’ve tried to reset, change clock and it gets worse and grows further across my screen.

Moderator edit: Subject for clarity 

[Kelz32]

[Rich_Laue]

Sorry @Kelz32 that does look like screen damage from an impact.

I assume that you have already tried a restart?

Does the frame have any damage?

Have you contacted support?

[RicardoFitbit]

Hello @Kelz32 welcome to our Fitbit Community, I'm here to give you a hand with this. Nice to see you again @Rich_Laue, welcome back. Please pardon me for the delay in replying.

@Kelz32 First, I'd like to appreciate your time restarting your device prior posting and for posting a picture of your Ionic display. If you haven't already done so, let me suggest our factory reset, which is completely different than the restart that your already tried. To do so, please check our help article: How do I erase my Fitbit device? and let me know how it goes. Take in consideration that factory resetting your device will delete all the information that its inside your Ionic, including music, apps, etc.

@Rich_Laue Your willingness to help is always appreciated, it's always nice to see you around suggesting some steps to other users!

I'll be here if anything else is needed. 

[Angie0205]

My screen has done the same thing havent even had it a year I have done the factory reset and still there. I woke up to my watch like this. I have a screen protector and it also and it has no damage. 

[Steven1940]

Are you serious

[Rich_Laue]

Hello @Angie0205 when you contacted support what resalution did they provide? 

Serious about what @Steven1940? may i ask what is wrong? 

[RicardoFitbit]

Welcome to the Community Forums @Steven1940 and @Angie0205. Sorry for the delay in responding.

@Angie0205 Thanks for bringing this to my attention, I'm sorry to know that you're experiencing such difficulties with your device. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye to your email inbox because they'll be in touch with you pretty soon. 

@Steven1940 Thanks for your post, however, can you please share more information and details just as our friend @Rich_Laue asked? Let me know if you're experiencing the same situation with your Ionic device so we can move forward.

Let me know if you have any additional questions.