Does anyone from fitbit actually monitor this forum?

[judeep]

Because if they do the company needs to take a long hard look at itself. 6 days now since I emailed CS about my bricked ionic and much longer since I posted about it here. Not a peep out of fitbit other than the usual scripted reset rubbish which we, and they, know will not work for watches bricked by the last update. 

Come on Fitbit. Last chance saloon. Someone get in touch. I'm still I'm warranty..... 

[Odyssey13]

Hi @judeep  a moderator has been notified about your post and will be by to address it. From what I've learned on the forums, each email puts you at the end of the queue, so maybe wait to hear from the moderator before emailing again. Thanks for coming to the forums.

[LokeMT]

At the least you still have a warranty to fall back on....

[DavideFitbit]

Hello @judeep, thank for your feedback and for sharing your experience with Support and your Fitbit device as well. 

It seems a case was created for your through the Community and the Customer Support team reached out to you with some instructions. Please make sure to check in your spam folder, to confirm if you received their e-mail. 

However, I've proceeded to send your information to the Support team again so they can contact you. Thank you for all your comments, you should be receiving a reply soon. 

Keep me posted. 

[judeep]

My warranty replacement Ionic has now been on charge for 24 hours and the battery is still flat! It is charging but doesn't hold it. This is my second warranty replacement. 

[Odyssey13]

@judeep  these devices shouldn't be on the charger that long. Have you cleaned the contact points on the charger and the Ionic? I'm sure a moderator will be here to assist you.

[judeep]

Ooh. Now I have a big green tick occasionally. Fitbit logo the rest of the time and still low battery. 

I look forward to hearing from Fitbit 

[judeep]

It's only been on charge so long because it won't hold a charge! Contacts are clean 👍

[Odyssey13]

Thanks for the update @judeep and confirming that the contacts are clean. The more Fitbit knows, the better to assist you.

[judeep]

Okay so second warranty replacement has arrived and it's doa. Won't charge.

Utter garbage. 

[Odyssey13]

@judeep  your post was merged into this one and a moderator notified. Please keep the posts in this thread so they can better assist you.

[judeep]

Happy to if a refund of the purchase price is forthcoming👍

[JuanFitbit]

Hey @Odyssey13 , thank you for your help and your advises. 

@judeep , nice to see you back in the Community! I've reach out to our Support team, and informed them about your replacement. They opened a case, and they'll be contacting you via Email . 

Please keep me posted.