Error connecting to ionic, screen shows unlock by phone

[Comahig]

My ionic screen shows unlock by phone. But when IIchange the pin. It says error connecting to ionic.

Pls help! 

Moderator edit: updated subject for clarity

[MarreFitbit · Accepted solution]

Welcome to the Fitbit Community @Comahig! Hmmm... let's fix this! 

If you enter an incorrect PIN code 10 times, you're prompted to unlock your Fitbit watch with your paired phone.
 

To unlock your watch with your phone:

1. From the Fitbit app dashboard, tap or click the Account icon > your device image. 
2. Tap or click Device Lock.
3. Find the option to reset your PIN code. 

Note that after you reset your PIN code, you must add your cards to Fitbit Pay as if you were setting it up for the first time.

If the steps above don't work, please turn off everything that is Bluetooth enabled.  Tablets, PC, other phones. Wireless headphones hanging around - power off.  You don't want any stray 'signals' effecting this process.  Then, remove your Ionic from your phone.

• Go to the phone's Bluetooth settings and remove your Ionic from there
• Then, open up the Fitbit app on your phone.
• Select the 'account' icon in top right corner of screen.
• This shows "your account", which should have your Ionic under 'Devices'.
• Select "+ set up a device".
• Replace Ionic. You will need to agree that you are indeed replacing your Ionic on next screen.
• Continue through all instructions.  You are basically pretending to add a 'new' watch to this app.  Follow all instructions.  You will get a 4-digit code to input during the process (this is not the 'unlock' code).  

Give this a go and let me know how it goes! 

[Comahig]

Hello! Thanks for the tip. All good now. I actually gad to uninstall the fitbit app then re install again and add my fitbit ionic.
Thanks!

[MarreFitbit]

Awesome news @Comahig! I'm glad to hear that everything is working now! 

Hope to see you participating in the Community more often since I think it would be awesome for you to explore our Community. You can go ahead and log to any of the topics that might be of your interest in our Discussion boards. Feel free to comment and contribute with your knowledge and experience.

Have a great weekend! 

[Pk3]

Doesn't work, set up new device just hangs for ever. Very disappointing. Devic Completely no use now.

[MaginB]

Welcome aboard @Pk3! 

Thanks for performing these troubleshoots. I would like to create a case on your behalf for our technical support team to look into this issue further and provide you with some options.

Let me know how it goes! 

[cjscotty32]

Hi, can you create a case for me also. Have followed all instructions in this thread but still can get the watch working.

[AV13]

I have tried your solution but it still does not work. Help please! 

[tcbm]

Hi this fix has not worked for me, Still unable to connect to Ionic to check the pin, have tried doing just about everything, restarting fitbit and phone, reinstalling app, repairing fitbit, no success

please help!!!

[donalbmurray]

Had this issue. Followed these instructions. Tried to set up my wallet again. It recognises I have a password "your ionic already has a pin. Please enter the 4 digit pin to verify". I do this, and it says "Error, Error connecting to ionic". I've restarted. Deleted the fitbit a few times and reconnected it. Reconnected to wifi. It just keeps coming up and I can't get my card back on it! 

This has taken me a bit of time and is a lot of effort.

[BobAd]

Hi MarrFitbit,

I have the same issue with my Ionic 'Unlock with your phone', and tried the instruction below with no result. Someone else suggested uninstalling the app, is this recommended? When I try to use the 1st option, enter the 4 digit code, then message 'Error connecting to Ionic', however the Ionic has only just finished Syncing?

BobAd 

[Markimarkcs]

I had the same issue, luckily I found a post here with someone saying to uninstall the app and install again. I worked straight away! Hope it helps!

[Markimarkcs]

I had the exact same issue, followed all the bloody steps and didn't work (kept saying error connecting to ionic). luckily I found a post here saying to uninstall the app and reinstall again. It worked straight away!

[EssydaFoxy]

Having a similar issue, I uninstalled the Ionic off my phone, hard resetted it and tried to reinstall it and as it goes the reinstall process to give me the PIN it only shows the Unlock with Your Phone screen

[donalbmurray]

I seemed to have a dodgy WIFI at work and home. Once I used my phone as a
WIFI hot-spot for the watch it worked.

--
Dónal B. Murray, BEEE, PhD, Postdoctoral Research Engineer,
MaREI, Environmental Research Institute, University College Cork, Beaufort
Building, Ringaskiddy, Cork, Ireland
Mob: +353 (0)86 0859092 Tel: +353 (0)21 486 4352 Email:
donalbmurray@gmail.com

[chippy65]

This didn't work for me. When I try to replace the Ionic on my phone I can't see the 4 digit PIN code generated as the Ionic just shows the message "Unlock with your phone".

[chippy65]

Hi this doesn't work for me - I removed the Ionic device from the phone and tried to replace the Ionic.

When the 4 digit code is generated - the ionic displays "Unlock with your Phone" so i can't see the code to enter into the phone.

[SelvinRaj]

I removed ionic and it still says "unlock with your phone" 

Unable to connect now. What should I do? 

[RobSchu]

I tried all of the above steps and am still unable to get past the assign a PIN step - I keep getting the "Error connecting to Ionic" message.