Error registering Ionic with Fibit Wallet: Invalid Tracker Trust Payload

[pramanne]

I keep getting an error while trying to setup Fitbit Wallet. This started after I changed my phone. I tried everything suggested on several forums including - resetting my fitbit, re-installing the phone app, deleting the phone's PIN and even resetting the phone. None of this helped. Could you please direct me to a solution? I am pasting the screenshot here.

 

Moderator Edit: Format

[SantiR]

@pramanne Welcome to the Fitbit Community! Thanks for sharing the experience you are having with Fitbit Pay on Ionic. Thanks for trying all of those steps in order to sort this out. 

Are you trying to set up a card?

Please check if you are setting a card from a supported bank. Check the list of banks here. Also, please note that you can only set up credit cards.

If this is not the case, please provide more details about the issue you are having. Unfortunately, the screen shot is not visible. Could you try sharing it again?

Keep me posted! 

[pramanne]

Hi,

Yes, I am trying to setup a card. But the app thrown up an error when I click 'Get Started' button - which means I can't even go to the add cards screen. I am attaching the screenshot again here - hope this helps?

Thanks

[SantiR]

@pramanne Thanks for your reply and for sharing those details and screen shot.

I went ahead and created a case with customer support in your behalf for you to get further assistance on this. Please keep an eye on your email inbox for next steps.

Keep me posted!