Exercise App won't open on Ionic

[shellytatiana]

I was trying to start my workout but my ionic exercise App will not open. It shows the icon for a second and then refers back to the mail menu without giving me the ability to select or start a workout. I have restarted my ionic three times now and have charged it but still no change. I also don't see any updated needed so it's all up to date. Help! 

Moderator Edit: Clarified subject

[LiliyaFitbit]

Welcome to the Fitbit Community, @shellytatiana.

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling. Since you've tried to restart the watch, I recommend changing a clock face: How do I change the clock face on my Fitbit device?

Let me know how it goes.

[SunsetRunner]

I too am having the same issue as @shellytatiana. This is the first time I've used the exercise tracker for a couple of months, so I am unsure when the problem started. Like her, I have restarted my Ionic several times. I have checked to verify that there are no software updates available also. After reading your recommendation, I have changed the clock face numerous times. Nothing has helped. The problem still remains.

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community, @SunsetRunner.

Thank you for joining the thread and sharing that you're experiencing the same issue with your watch. I appreciate your troubleshooting efforts and recommend doing a factory reset. Please note that after doing a factory reset, all apps installed and the data that has not been synced yet to Fitbit account will be deleted. To do a factory reset: on your device, open the Settings app > About > Factory Reset. After this, you'll be promoted to set up and update your Ionic again.

I'll be around if you need further help. 

[SunsetRunner]

It appears that the factory reset has solved the problem. Thank you. Now to
just go through and re-customize to my previous set up. i.e. clock face,
app order, e.t.c... At least the exercise app works again. Thank you
again.
DocTech19

[LiliyaFitbit]

Thank you for your reply, @SunsetRunner.

This is great news and I hope you continue enjoying the Fitbit experience! Let me invite you to visit our Health & Wellness board where you can make new friends and create your own topics.

Keep on visiting the forums. Happy stepping!