help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Exercise and Settings App Not Working on Ionic

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-17-2018 10:55 - last edited on ‎12-18-2018 08:20 by Moderator Alum

‎12-17-2018 10:55 - last edited on ‎12-18-2018 08:20 by Moderator Alum

When I select the exercise app. In my Fitbit Ionic it flashes that I selected it but then goes back to the menu screen. Does the same for the settings app.

 

Moderator Edit: Updated Subject for Clarity

Best Answer
0 Votes
2 REPLIES 2

‎12-18-2018 08:17 - edited ‎12-18-2018 08:19

‎12-18-2018 08:17 - edited ‎12-18-2018 08:19

@Booms Welcome to the Fitbit forums! Thanks for sharing the experience you are currently experiencing with Ionic Exercise and Settings app not opening.

 

Please perform a restart on your Ionic. This should certainly help you out with this.

 

Also, please update your watch once you get the prompt to do so. New OS version has been rolling out progressively. Check this thread for more details on this. 

 

Hope this helps. Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
Best Answer
0 Votes

‎01-15-2019 11:54 - edited ‎01-15-2019 20:23

In response to SantiR

‎01-15-2019 11:54 - edited ‎01-15-2019 20:23

I have this same problem. It just started happening this morning when I attempted to log an exercise. Both the Exercise app and the Settings app will not launch. When I touch those icons, it flashes up for a second, and then goes back to the menu screen. I have tried restarting the Ionic several times but the same issue still occurs. The app says I am running version 33.1.30, which I believe is up to date. Any help?

 

EDIT: This issue was resolved by doing a factory reset of the Ionic.

Best Answer
0 Votes